Complaints and Community Engagement Officer

Full job description
Job description

Agency Department of the Attorney-General and Work unit Anti-Discrimination Commission

Justice

Job title Complaints and Community Engagement Designation Administrative Officer 6

Officer

Job type Full time Duration Ongoing

Salary $+6,620 - $107,721 Location Darwin

Position number 33286 RTF 304366 Closing 12/0+/2024

Contact officer Josie Short on 08 8+++ 1444 or josie.short@nt.gov.au

About the agency www.adc.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=304366

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Receive, assess, evaluate and effectively conciliate complaints in accordance with the powers and functions of the Anti-

Discrimination Commission and undertake community engagement.

Context statement

The suitable candidate will possess personal values and be committed to working towards the objectives of the Anti-

Discrimination Commission and the Anti-Discrimination Act 1++2 (Act). They will possess the necessary personal qualities to

conduct this type of work. In selecting greater emphasis will be given to meeting essential criteria 1, 2, 3 and 5.

Key duties and responsibilities

1. Be the first point of contact for persons seeking information about alleged discriminatory conduct.

2. Assess complaints to determine if they disclose grounds for acceptance under the provisions of the Act .

3. Conciliation of complaints.

4. Gather evidence and evaluate accepted complaints for the purpose of determining whether a matter should proceed

to a Tribunal hearing and drafting complex written decisions for approval.

5. Conducting training and information sessions for the public on principles of equal opportunity, anti-discrimination law

and the Commissioner’s functions and conciliation process as required.

Selection criteria

Essential

1. An understanding of administrative law and practice, and the ability to accurately apply the Anti-Discrimination Act to

complex factual scenarios.

2. Highly developed oral and written communication skills, including in the preparation of complex reports and

correspondence, and the ability to interact effectively with people from diverse cultures and to undertake community

engagement.

3. Understanding and experience of conducting alternative dispute resolution processes.

4. Understanding and experience of gathering and evaluating evidence, in order to determine the merit of a complaint

proceeding to a hearing.

5. Proven time management skills and ability to prioritise and self-manage a large workload with minimal supervision.

6. Demonstrated ability to interact with people at all levels and to work well as a member of a small, highly motivated team.

Desirable

1. Tertiary qualifications in a relevant field (social sciences, law, or administration) or equivalent experience.