Conference & Events Planning Executive (Events Coordinator)

This is a 12-month fixed-term parental leave cover position, with the possibility of furthering your career in other roles within the Accor Group after the 12 months.

Joining the commercial heart of our hotel and reporting to the Associate Director of Events, you will:

Organisation of secured conference & events business, from point of event confirmation through to post event follow up
Develop successful professional relationships with clients and maintain effective and timely communication
Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

Qualifications

About you

Passionate for people and a natural ability to connect with diverse groups
Excellent customer service skills with the ability to easily build rapport with internal and external clients
Adaptable and a quick thinker with problem solving skills who proactively looks to assist where possible
Organised and with high attention to detail and the ability to coordinate multiple events simultaneously
Knowledge of or previous experience in Hotel Event Planning is an advantage
Alternatively, experience in a coordination role in a standalone function space or prior experience in a hotel environment
DELPHI and OPERA Cloud system experience is desirable but not vital

Additional Information

Diversity, equity and inclusion are paramount to us, and your training and development is our priority.

A few of our amazing benefits at Pullman & Mercure Melbourne Albert Park:

Complimentary lunch, while on duty
Discounted on-site car park
Access to Learning & Developments platforms
Accor worldwide accommodation and Food & Beverage benefits
Work alongside experienced leaders
Current Australian working rights are required for your application to be considered.