Court Services Advisor

Court Services manage specialist programs for the department and provides guidance on complex cases, applies a quality assurance process, monitors standards, and contributes to enduring partnerships with stakeholders.

We are seeking a temporary full-time Court Services Advisor in either our Queensland Civil and Administrative Tribunal (QCAT) or Interstate Liaison and Intercountry Child Protection team.

The QCAT team manage the interface between QCAT and Child Safety in relation to review applications, assisting departmental officers with practice advice, presenting information, and participating in QCAT proceedings. The ILO/ICP team manage child protection referrals into and out of QLD and meet our obligations under the Interstate Child Protection Protocol and the Hague ‘Child Protection’ Convention.

Further information is included in the attached Role Profile

Mandatory Qualification

Possession of a degree in social work, the behavioural sciences or legal Studies from a recognised tertiary institution.

Key Duties And Responsibilities

Ensure that high quality legal support services are delivered on behalf of the Queensland Government.
Manage the interface of departmental matters, other than child protection proceedings, before courts and the QCAT in accordance with legislation, policies, programs and procedures.
Provide information, advice and consultancy to departmental staff and other key stakeholders on a state-wide basis in relation to policy, practice and procedures relevant to the departments participation in courts and QCAT, including but not limited to; adoption matters; section +1B requests (Family Law), and special medical procedure matters (Family Courts); and intercountry child protection matters.
Undertake and/or assist others to undertake the necessary interviews, assessments and documentation to formulate court and tribunal material, and provide post proceedings advice which is consistent with departmental policies and practice standards; and resource and support departmental witnesses as required.
Implement, monitor and maintain data recording systems; contribute to the development and maintenance of systems in relation to file matters to ensure the efficient management of court and tribunal events; timely recording of outcomes; and monitoring of relevant trends and issues.
Liaise with a range of internal and external stakeholders including officers of Office of the Child and Family Official Solicitor, the Director Child Protection Litigation, interstate child welfare authorities, Magistrates, legal representatives, QCAT, and the Family Courts to support the functions of the team.
Monitor and contribute to the development of practice standards, operational guidelines, and review mechanisms to promote effective and efficient departmental participation in courts and the tribunal and foster a culture and philosophy of frontline service delivery, cooperation, commitment to excellence and a professional ethic which ensures that Court Services continues to meet the department's priorities.
Support regional departmental staff and build capacity through training and professional development processes associated with the delivery of departmental services to the courts and the Tribunal for matters other than child protection proceedings.
Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
Develop and maintain key relationships with the family law courts, QCAT and other relevant stakeholders.


Role Specific/technical Skills

You possess expertise in relation to the department's services in court environment and apply your knowledge to provide high quality services. This role requires the technical ability to negotiate, advocate, provide advice, and to interact with clients and stakeholders in a complex legal environment. You have high level knowledge of child and family court processes and relevant legislation, policies, procedures, protocols, practices and trends, and the ability to articulate this in a court environment.


This position is aligned to the Individual Contributor profile of the Queensland Public Service Leadership competencies for Queensland. To be successful in this role, you will be required to demonstrate capability in the areas detailed within the Role Profile.

This role reports to the Senior Team Leader

Applications will remain current for 12 months.

Occupational group Justice & Legal