CRC Coffee Specialist CC - Support

Full job description

Committed to sustainability & B-Corp certified


Flexible Schedule to Support your Work-Life Balance


Share your passion for coffee!


Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

We have an exciting opportunity for a passionate and experienced CRC Coffee Specialist to join our Nespresso CRC Team, located in Rhodes. Reporting to the CRC Team Leader, you will act as a brand ambassador to endeavour to improve customer experience throughout the customer lifecycle. You will elevate customer experience with functional and behavioural expertise, creating brand engagement and loyalty.


We are looking for a passionate CRC Coffee Specialist who will ...



Handle customer requests from multiple touchpoints, while adhering to Nespresso brand quality and compliance standards.


Provide exceptional service in-line with Nespresso’s brand values and ensure appropriate follow-ups and customer care.


Build rapport with customers, by understanding customer needs and histories to offer relevant solutions


Analyse customer profiles to anticipate future issues, and identify sales opportunities based on customer needs.


Engage in providing overall feedback to improve existing workflows and develop innovate solutions for process enhancements.


Understand the business as a whole and be able to provide customer interactions across all mediums. This includes staying informed about Nespresso products and services to identify personal knowledge gaps.


Convey Nespresso brand story across all touchpoints to customers using appropriate language.


This role requires you to;


Be experienced in customer service or a sales environment.


Possess the ability to work across multiple tasks in a fast-paced environment, using different tools and software.


How you will be rewarded…

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.



Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range


Annual bonus incentive program


Access to additional days of leave to support your health and wellbeing


Flexible working arrangements and the opportunity to work from home for 50% of your working hours


Exceptional training and continuous personal Development opportunities


Quarterly staff recognition through our GreatNes awards


Apply Now to begin your coffee journey with us!


Please note:


To be considered for this role you must have full working rights within the relevant location.


Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.


People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.