CRM Manager

Job description
CRM Manager | Premium Ladieswear Brand | London/Hybrid | Up to £65k Basic

Are you passionate about fashion and customer engagement? Do you have a flair for crafting unforgettable customer journeys? Join our client, a growing premium ladieswear brand known for elegance, quality, and innovation.

We're on the lookout for a dynamic CRM Manager to take customer relationships to the next level. This is a unique opportunity to shape the future of a brand that's not just growing, but thriving!

Key responsibilities in the position of CRM Manager
• Lead CRM Strategy: Develop and implement strategies that enhance customer retention, engagement, and loyalty across all channels.
• Innovative Campaigns: Utilise Klaviyo, Shopify Plus, Mention Me, and SMS to create personalised, impactful marketing campaigns.
• Data-Driven Decisions: Analyse customer data and behaviours to optimise communication strategies and improve customer lifetime value.
• Cross-Channel Integration: Seamlessly integrate email, SMS, referral programs, and other touch points to deliver a cohesive customer experience.
• Customer Insights: Gather and interpret customer feedback and data to refine the brand's approach and drive continuous improvement.

What You'll Bring In The Position of CRM Manager"
• Knowledge: Proven track record in CRM Management, ideally within a premium or luxury retail environment.
• Tech-Savvy: Hands-on experience with Klaviyo, Shopify Plus, Mention Me, and SMS platforms.
• Strategic Thinker: Ability to craft and execute data-driven CRM strategies.
• Creative Flair: A knack for creating engaging content and customer experiences.
• Analytical Mindset: Strong analytical skills with the ability to interpret data and transform insights into action.

What's In It For Me?
• Be Part of The Growth: As a key player in the team, you'll have the opportunity to shape and influence the brand's direction.
• Innovative Environment: Our client is all about creativity and innovation, offering a dynamic and supportive environment where ideas can flourish.
• Flexible Working: Enjoy the best of both worlds with the hybrid working model, combining the buzz of the London office with the comfort of working from home two days a week.
• Competitive Salary & Perks: Earn up to £65k plus enjoy perks, including generous discounts on the fabulous collections.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics

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