CSA. .

Date: May 22, 2025
Location: Bangalore, KA, IN
Requisition ID: 15410
Description:
ABOUT FIRSTSOURCE
Firstsource Solutions is a leading provider of customized Business Process
Management (BPM) services. Firstsource specialises in helping customers stay ahead
of the curve through transformational solutions to reimagine business processes and
deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with
presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model
offers solutions covering complete customer lifecycle across Healthcare,
Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies

Function/Department: Backoffice Operations
Reporting to: Team Leader
Role Description:
In this role, you will solve back-office transactions using the industry training, process training and work
instructions provided to you. You shall play an key role in resolving the transaction correctly and
efficiently, which has a direct impact on the customer experience.
What are we looking for?
Skills and Competencies
Ability to work well in a team
Results orientation – focused on efficient and quality work
Agility for quick learning – able to comprehend training provided virtually, in person and through
written work instructions
Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data
Detail orientation – meticulous in understanding the problem and then solving it as per
instructions provided. Cross-check and double-check actions.
Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.
Typing Skills - 20 wpm with +0 % accuracy
Works efficiently towards achieving the SLA based on the project requirement and meets the
specified quality standards
Roles and Responsibilities:
In this role, you are required to solve routine problems, largely through referring to training and
guides provided
Your primary interaction is within your own team and your direct supervisor. This is a work-fromoffice role.
The decisions that you make impact your own work and those of your colleagues and client. You
will be given detailed instructions on all tasks
You will be an individual contributor as a part of a team with a predetermined scope of work
Please note that this role may require you to work in rotational shifts
Role Holder Profile
Preferred educational qualifications: Minimum Graduation else diploma holder with work experience.
Preferred work experience: Fresher/Experienced with a minimum of 1 year of experience in a
Utilities/Insurance/BFS transaction processing back-office transactions