customer care |chat|voice|medical billing|
- Category: Customer Care Executive
- Location: Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 34K
- Published on: 2025/09/21
Dear Jobseekers,
We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.
Job Title: Customer Experience Specialist - Chat & Voice Support
Location: Vadodara & Gandhinagar and Ahmadabad
Salary: Up to 30k (Based on BPO experience & Interview)
Experience Required: HSC and above for Chat Support
And 01 to 03 years for Voice Support
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
Requirements
Strong verbal and written communication skills with excellent command over English and Hindi languages.
Ability to handle and resolve customer queries and complaints with empathy and professionalism.
Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.
Good understanding of customer service principles and practices.
Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
Willingness to work in a 24*7 environment with night shifts and rotational offs.
Minimum qualification of HSC for Chat Support.
Proficient with computers and basic software applications.
Must be able to commute within a local transport boundary of 30kms.
Responsibilities
Provide excellent customer service through chat and voice support.
Resolve customer queries and complaints with empathy and professionalism.
Accurately record and maintain customer interaction details in the system.
Work collaboratively with team members to achieve individual and team targets.
Adhere to established procedures, policies, and quality standards.
Be flexible to work in a 24*7 environment with night shifts and rotational offs.
We welcome referrals from your company, friends, and family groups.
If you are interested in this exciting opportunity, please send your CV to sipmonikam07@gmail.com/recruiter2@siinternationals.com or WhatsApp us at 6358815533.
Feel free to share this job posting with your friends and family who might be interested in these roles.
Regards,
Monika,
SI Placements International
Related jobs
-
Customer Service Executive
About us With an aim to build India’s best and largest specialty consumer ecosystem, Burgundy Brand Collective brings together teams of professionals with diverse skills to tell unique stories that we are passionate about. We collaborate with interna...
-
Customer Service Executive
About us Bigwiggin Solutions LLP experts have catered a comprehensive services of outsourcing for more than decades to their clients in Canada, UK, US and Australia. We offer our clients 360° solution for their problems, we support them with back-end...
-
Customer Service Executive
Minimum qualification 10+2 or 10+3 and no pursuing candidates (Work from Office ) No leaves for the first 3 months of joining Freshers are eligible Work From Office Voice Process Languages Required: Hindi & Basic English (should be able to compre...