Customer Care Representative

Join our team as a Customer Care Representative, where you'll provide exceptional service by managing customer inquiries, processing orders, and collaborating with technical experts to recommend suitable products. This full-time position in South Granville offers a supportive work environment and opportunities for career growth in a dynamic industry.

Client Details

Our client is a distinguished Australian manufacturer and distributor specialising in fire safety, access solutions, and safe storage products, proudly serving customers throughout Australia and New Zealand. With a commitment to quality and innovation, they have established a strong reputation in the industry. Their head office, conveniently located in South Granville, Western Sydney, serves as the hub for a dedicated team focused on delivering exceptional service and support. Currently, they are looking for a full-time Customer Care Representative to join their commercial team, playing a vital role in ensuring client satisfaction and fostering long-term relationships. This position offers a unique opportunity to contribute to a reputable company while growing your career in a dynamic and supportive environment.

Description

The key responsibilities of the Customer Care Representative position include:

Managing Customer Inquiries: Handle phone calls, emails, and trade counter inquiries with professionalism and friendliness.

Understanding Customer Needs: Engage with customers to identify their requirements and recommend suitable products or solutions.

Collaboration: Work closely with in-house technical experts and system specialists to provide the best solutions for clients.

Order Management: Create quotations, process orders, and efficiently manage product deliveries.

Customer Support: Provide timely and accurate responses to customer questions and issues, ensuring a high level of satisfaction.

Documentation: Maintain accurate records of customer interactions, inquiries, and transactions in the CRM system.

Contributing to a Positive Culture: Foster a supportive and enjoyable workplace environment by collaborating effectively with team members.

Continuous Learning: Stay informed about the company's product range and industry developments to better assist customers.

Profile

The ideal candidate for the Customer Care Representative position is a dynamic individual with a proven track record in customer service, demonstrating a friendly, client-centred approach. They possess strong communication skills, both verbal and written, allowing them to engage effectively with customers.

This candidate is detail-oriented, able to multitask in a fast-paced environment, and comfortable working independently while also being a collaborative team player. Familiarity with CRM systems, such as Hub Spot or Business Central, is desirable, but not essential.

Reliability and a proactive attitude are crucial, as is a genuine eagerness to learn about the company's diverse product range. Above all, they should embody a strong work ethic, punctuality, and a positive mindset, contributing to a supportive workplace culture.

Job Offer


Convenient Location: The head office is located in South Granville, with on site parking available for easy access.
Regular Hours: A Monday to Friday schedule, with work hours between 7:30 am and 5:00 pm, promoting a healthy work-life balance.
Career Growth: Opportunities for professional development and career advancement within a reputable company.
Supportive Work Environment: Join a collaborative team that values your contributions and fosters a positive workplace culture.
Product Training: Comprehensive training on the company's diverse product range to enhance your knowledge and skills.