Customer Contact Supervisor | Hitachi Astemo Pune Brake Systems
- Category: Customer Care Executive
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 26K
- Published on: 2025/09/20
Description
Job Title: Customer Contact Supervisor
Location: Jalgaon, Maharashtra
Company: Hitachi Astemo Pune Brake Systems
Company Overview:
Hitachi Astemo Brake Systems is involved in development, manufacture, sales and services of automotive components, transportation related components, industrial machines and systems, etc.
Job Purpose:
In charge of Customer order intake till customer delivery making sure the company meets customer requirements.
Responsibilities:
Contribute to Customer service level performance (CSL)
• Coordinate all activities within logistics to meet customer expectations.
Generation of CBI demand planning
• Review & analysis of customer schedules and production plan Update of internal demand plan in SAP for 12 rolling months
• Contact to customer in case of deviations on schedules
• Capacity check and escalation
• Follow-up customer portal announcements
Shipment to customers
• Ensure daily/weekly shipments to customers on time
• Manage customer logistic claims
• Tracking of CSL and managing dispute process
• Returnable packaging management and follow-up
New customer product/project
• Analyze customer specifications
• Contribute with IT to SAP setup
• Respect customer needs (audit, report...)
Team Management
• Foster a climate of teamwork and motivation within the team by encouraging entrepreneurship mindset, professional development and growth of employees (assessment. training. coaching and mentoring)-
• Ensure the deployment of the company communication to the team
• Ensure appropriate work environment for the team
Professional & Personal Skills:
• Good knowledge of Customer Logistics and General Supply Chain
• Customer focus approach Negotiation
• Risk based thinking
• Team Management
• Good Knowledge Of SAP SD Modules
• Fluent in English
• Analytical & Problem Solving
• Collaboration & Teamwork
• Implementation & Results Orientation
• Communication & Presentation
• Stress & Pressure / Being Resilient
Qualification & Experience:
• Bachelor/Master degree in any field
• At least 3 years of experience in Logistic department
Apply Now
Related jobs
-
Customer Service Executive | Mumbai Location
Greetings from Vibrantzz Management Services Excellent Communication Skills required Graduate / HSC Freshers can also apply Candidate with BPO Experience can get Good Salary Package Candidate Should be comfortable with the shift timings Candidate Sho...
-
Customer Support Executive
The Candidate Should Have Experience In Sales & Marketing With Ms-Office Knowledge. Candidate From Electrical Engineering Is Preferable. He/She Should Have Additional Knowledge Of Tally Erp+. 1 - 2 Years Experience Compulsory. | Type : Sales | La...
-
Operations |amp| Customer Care Executive
OPERATIONS & CUSTOMER CARE EXECUTIVE Uptot is one of India’s first Preloved (second hand) E-commerce marketplace in the baby + toddler ecosystem, with the vision of creating circular economies in one of the largest growing e-commerce sectors in t...