Customer Delight Executive

Create a world class customer experience, and we intend to build our customer delight operations

as a center of excellence and a source of competitive advantage.

● Answer calls professionally to provide information about products, services, receive orders, cancel

orders, and obtain details of complaints.

● Keep records of customer interactions, transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

● Refer unresolved customer grievances or special requests to designated departments for further

investigation.

● Follow up to ensure that appropriate actions were taken on customers requests.

● Research and review policies regularly and communicate effective solutions to a fun and

fast-paced environment.

● Make regular calls to existing customers or potential customers to provide education, support,

troubleshooting and sales information, related to products or services we offer.

● Work with stakeholders from various departments and close loops with the customers.

● End to end follow up on customer issues.

An ideal candidate for this role is someone who has-

● Graduate/ Post Graduate degree in any discipline.

● 1-3 years of experience in Customer Service or Seller Support function.

● Excellent communication skills in Hindi, English and Kannada is a must

● Ability to communicate correctly and clearly with all customers base

● Excellent customer issue documentation skills

● Good listening ability to understand customer issues very clearly and provide resolution.

● Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

● Ability to empathize with and prioritize customer needs

● Ability to work with our customers that are business owners and very particular

about their day to day operations

● Demonstrated conflict resolution, negotiation, and de-escalation skills

● Demonstrated ownership to resolve challenging customer issues, escalating when necessary

● Ability to determine customer needs and provide appropriate solutions

● Operational flexibility with the working schedule, may be expected to work weekends, holidays and

events

● Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned with an logical and rational problems approach.

● Ability to quickly and effectively prioritize work time in various departments to meet business need

● Ability to maintain composure in highly escalated situations

● Ability to multi-task in high-energy environment.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Speak with the employer
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