Customer Relationship Executive| Facility Executive

Full Job Description
Job Description: Customer Relationship Executive

Criteria: Hotel Management Diploma /Degree/Property Management /Hospitality

Experience

Minimum Experience – 3-4 years (Hospitality/Aviation)

Age bar – 28-35 Years

Job Responsibility

Act as an overall shift in charge charge/Monitoring & managing entire site operations during the shift.
Maintain an aggressive hospitality outlook by anticipating student’s or resident’s needs.
Actively and energetically seek opportunities to resolve any and all students or residents’ concerns in poised and confident manner.
Cooperate, Coordinate and Communicate with other departments and vendors as required.
Welcome & greet all visitors, Show around the property in case of any new inquiries, Support
Sales team for tele calling.

Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents
Communicating courteously with students or residents by telephone, email, software and face to face interactions at Tribe Stays.
Vendor`s attendance check/approval/bill check /bill process/payment follow up.
Petty Cash Management as per laid down SOP.
Manage ERP of respective area/building
Maintaining feedback or complaints procedures for students or residents to use
Keeping the students or residents updated on the status of complaints
Taking/Producing Minutes of fortnightly or monthly Meetings with students floor representatives.
Get students or residents feedback /Complaint’s and liaise with HOD for any remedial action.
Perform all work as assigned by the Hospitality Manager as deemed necessary to maintain and operate the property at an optimum level
Sending daily occupancy and service reports to concerned authorities
Making & sending MIS of respective property to Hospitality Manager Monthly.
RFID Band top ups, all meals food tasting at Mamaliga and take appropriate actions in case of any issue in regards to food.
Hostel Show around for new admission visits /Provide brief to them for Hostel amenities &
Facilities

Support Sales Calling when free .
Job Type: Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental pay types:

Commission pay
Ability to commute/relocate:

Viman Nagar,, Pune - 411014, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)

Health insurance