Customer Sales & Service Consultant - National Contact Centre

We are looking for Customer Sales & Service Consultants to join our National Contact Centre on a full-time basis. In this role, you will take calls from new and existing customers across Australia, assisting them with their banking and financial needs.

About the role

Our contact centre teams enjoy the flexibility of dividing their time between remote work and our Flinders Street head office, offering the best of both worlds. We are passionate about being available for our members when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM, seven days per week with penalty rates applying for work on Saturdays and Sundays.

We understand the importance of considering both business needs and employee preferences, and we are committed to supporting our team members in achieving a positive work/life balance. You can take advantage of a flexible, preference based rostering system that allow you to manage your schedule in a way that suits your needs, including shift swap options.

Key Responsibilities include:

Delivering outstanding service to our members over the phone and digitally, ensuring a seamless banking experience
Showing genuine care for our members when they need support
assisting members by being a knowledgeable resource on our products and services
Recognising opportunities to promote and refer our products and services
Encouraging members to utilise our digital services
Prioritizing and completing tasks with accuracy and efficiency
Effectively navigating various contemporary systems and software
You’ll be part of a team that promotes a supportive and inclusive culture, with comprehensive ongoing training to ensure your success. We value the hard work of our team and make sure to incorporate fun along the way!

About you

Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing experience on every customer interaction.

If you are ready to learn new skills and develop your career with a market leader, then we want to speak with you!

We provide you with a supported 12-week on-site training program and the tools you need to make your job easier before you the hit the phones.

Why you'll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

Enhance your salary with discounts on banking, health insurance and shopping access across Australia
Advance your career with training, study support and project opportunities
Competitive leave benefits that empower employees to take time for themselves and loved ones
Wellbeing support with our employee Assistance Program, wellbeing leave, and mental health ambassadors' program
Make a difference with paid volunteering, Workplace Giving and diverse community initiatives
Be recognised for your contributions through our peer-driven recognition program
Flexibility and hybrid working arrangements
What’s next?

If you're interested in this opportunity, please click ‘ Apply Now ’ and submit your application by EOD Monday 19th January 2026 . To make your application stand out, please include a cover letter and current resume.

Please note that shortlisted applicants may be contacted before the advert end date.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.