Customer Service Agent - Auckland NZ

Job details
Job type
Part-time
Shift and schedule
Shift work
 
Location
Auckland City, Auckland
 
Full job description
We are currently looking for Customer Service Representatives to support our customers with their online orders.

You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.

We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

Key Details

Part Time 20-30 hours per week

Commencing : 14 July 2025

Fixed Term end date: 31 May 2026 (with potential to extend).

Ellerslie, Auckland based

1 week onsite full Time training 11am - 7.30pm (paid)

5 week minimum onsite nesting period before hybrid

Shift roster 4 - 8 hours per shift. Roster visible 3 weeks in advance.

Full availability required for all operational hours: 8.00am - 2.00am Monday to Sunday.

Technology required (hybrid)

Your own PC or laptop with Windows 10, 8GB ram, i5 processor

Your own headset

Stable internet connection. (No hot spotting or tethering)

NOTE: Apple Mac PCs and Laptops are not compatible with our systems

To be successful in this role, you will need to:

Deliver amazing customer experiences every time in a prompt and professional manner

Competently use technology and multitask between different systems while actively listening

Entering customer requests / queries online

Maintaining accurate customer records

You will be required to complete a Ministry of Justice Criminal History Check - apply online here: https://www.justice.govt.nz/criminal-records/get-your-own/

Have full working rights in New Zealand.

Culture & Benefits What we can offer you:

Comprehensive paid training

Hourly rate + On Target Earnings bonus (based on achieving KPI’s)

A diverse and supportive working environment - everyone is welcome here and our differences make us stronger

Unlimited access to a trusted mental health platform

Opportunity for career progression

Skills & Experience

Prior customer service experience preferred but not essential

Ability to guide, support and convey information to a variety of people

Strong communication skills with the ability to listen and understand customer needs

A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

 
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