Customer service and administration assistant

Customer service and administration assistant
Peoples Coffee–Wellington, North Island
Part time
About 5 hours ago, from Institute of Data New Zealand
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The Customer Service and Administration Assistant is responsible for ensuring smooth customer communications by being the first point of contact at our roastery. You will also assist the dispatch and accounting teams by inputting accurate order and financial data. The ideal candidate will be available for 3-4 hours a day Monday

Friday.

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Customer Service:

Respond promptly and professionally to customer inquiries via phone and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a basic level of coffee knowledge to assist customers effectively.
Assist the Roastery Operations Manager to process orders, returns, and exchanges, ensuring a smooth and timely workflow.
Build and maintain positive relationships with customers to promote loyalty.

Administrative Support:

Perform general administrative duties such as data entry, filing, and document management.
Prepare reports and other documents as requested.
Assist with event, coffee training and tour booking requests.
Handle ad hoc projects as required by management.

Skills & Qualifications:

Previous experience in customer service or administrative roles preferred.
Excellent verbal and written communication skills.
Strong organizational skills with a high level of attention to detail.
Ability to multitask and prioritize workload effectively.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or other office software.
Knowledge of accounting and order software such as Xero and Unleashed.
Creative, positive problem solving approach.
Familiarity with the coffee industry is a plus.

How to Apply: Interested candidates should submit their resume and a cover letter explaining their experience and why they’re a great fit for the role to *****@peoplescoffee.co.nz.