Customer Service Attendant |Ticketing| Casuals

Love where you live – great lifestyle on the Bellarine - stunning beaches, surfing, golf, fishing, wineries and brewhouses

Live where you work – coastal drives, no traffic, sail the bay

Work where you love – a supportive and fun environment

Be inspired every day

At Searoad Ferries, we are passionate about what we do, and proud of the reputation we’ve established during 37 years in the Tourism and Transport Sectors. A trusted, innovative, and growing Company located in the picturesque Queenscliff and Sorrento townships, around one million people travel the ‘sea road’ crossing Victoria’s Port Phillip Bay 365 days a year.

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

With a program to modernise our fleet, the recently completed Queenscliff terminal building, and plans to build an amazing new terminal in Sorrento — now more than ever is a great time to join us at Searoad Ferries. If you want to work for an innovative and award-winning business, then a career at Searoad Ferries could be just the ticket!



The opportunity

Based in Sorrento, our Customer Service Team are seeking an energetic and fun individual who will enjoy non-stop interactions with our seafaring customers!

These casual positions will allow you to immerse yourself in our ever-evolving Company where you’ll receive comprehensive training and growth opportunities.

Never a dull moment, this broad, hands-on position reports to the Customer Service Manager and as a valued team member, you’ll be responsible for:

Processing ticket sales for foot passengers & vehicles
Safely and efficiently guiding passengers & vehicles onto our ferries
Managing bookings through our ticketing systems
Assisting with special events, tours, and charters that add extra excitement to the job
Ensuring that our ferries operate with the utmost safety, efficiency, and reliability 365 days a year.

About you

We’re looking for summer casuals who can thrive in a busy environment and can interact with our customers in a positive & helpful manner whilst keeping to our hourly ferry timetable.

Whether you’re just starting out, seeking a complete career shift, or wishing to gain a harmonious work-life balance, we want to hear from you if your aspirations align with us to be the best ferry company in the world!

While possessing computer and data entry skills would be an added bonus, we’re all about nurturing talent and for the right candidate and we’re ready to provide the tools you need to up-skill!

Common sense, the ability to think on your feet, a knack for problem solving, attention to detail, great energy and a friendly vibe is what will see you succeed in this role.



Some of the perks you'll enjoy while working at Searoad Ferries

Fantastic staff discounts: discounted retail, dining / hospitality, and free ferry travel
Your health and wellbeing matters: 24/7 access to our Employee Assistance Program
A comprehensive schedule of events: we work hard, and we have fun. Our team enjoys regular social gatherings, conferences and a few surprises cooked up throughout the year
How to apply

Apply now via Seek. Include a letter of introduction telling us about you, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.

To apply for this role, you must have Australian working rights.

We may only contact shortlisted applicants. No agencies please. Our community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength. We encourage people from all backgrounds to join us.

Visit searoad.com.au/careers - for a copy of the Position Description.

Applications close 28 October 2024