Customer Service (Branches)

Location
78+ Yonge St, Toronto, ON M4W 2G8
 
Full job description
Job Number:
J0525-0415
Posting Date:
June 5, 2025
Closing Date:
June 13, 2025
Job Title:
Librarian
Branch/Department:
Deer Park
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Part Time
Status:
Part-Time
# of Open Positions:
1
Work Schedule (Week1):
Monday: Off
Tuesday: Off
Wednesday: Off
Thursday: 12:30 PM - 8:30 PM
Friday: +:00 AM - 5:00 PM
Saturday: +:00 AM - 5:00 PM
Work Schedule (Week2):
Monday: Off
Tuesday: Off
Wednesday: Off
Thursday: 12:30 PM - 8:30 PM
Friday: +:00 AM - 5:00 PM
Saturday: Off
Salary:
$41.+8 - $47.40/Hour
Pay Band:
PE162


SPECIFIC POSITION INFORMATION:
The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 1+):

17.5 hours per week. Evenings and Saturdays required.

JOB SUMMARY

To provide professional direct and indirect customer service
DUTIES:
Under the general direction of the designated supervisor, the position is responsible for:
Leadership Functions:

service delivery in the absence of the designated supervisor participating in implementing training programs
Service Functions:

providing information services and participating in the development of information tools at the system level
planning, conducting and evaluating individual programs and events participating in community outreach
participating in branch and system collection development (recommending selection and weeding)
performing various duties at the branch, area and system level in areas of expertise such as: children's collections and programming, collection development, community outreach


Qualifications:

Graduate degree in Library or Information Science from an accredited institution or equivalent education
Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
Professional skills, including information services, collection development and knowledge of adult, young people's and children's literature
Strong interpersonal, communication, organizational, and customer service skills
Ability to plan, conduct and evaluate programs
Flexibility
Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.

TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.