Customer Service Consultant

Customer Service Consultant
Rentokil Initial Sydney, New South Wales, Australia

Rentokil Initial
Customer Service Consultant
Rentokil Initial Sydney, New South Wales, Australia
2 months ago 37 applicants

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Your chance to join a market-leading, global organisation
Work within a dynamic, supportive and collaborative team environment
Opportunities for growth and development.

We have an excellent opportunity for a Customer Service Consultant to join our team based in Lidcombe on a permanent full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The Core Responsibilities In This Role Include

Receiving inbound calls and email enquiries from domestic customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling appointments for residential customers
Converting incoming enquiries into sales opportunities
Liaising with your fellow colleagues
Meeting call and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

Experience working in customer service or call centre environments (essential)
Demonstrated experience in phone sales and converting enquires into sales
Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to focus on delivering a 'wow' experience to customers
Ability to work in a team environment to support fellow colleagues
Professional, reliable and punctual
Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks And Benefits

Strong work-life balance culture
Employee Assistance Program (EAP)
Employee Referral Program
Employee cash incentive programs and bonuses

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

About Us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer