Customer Service Consultant

Who we are:
NHP are specialists in Electrical and Automation Products, Systems and Solutions
100% Australian owned, with 55 years of Electrical and Engineering excellence!
Local choice with the power of global partners
20 branches throughout Australia and New Zealand
80,000 marketed line items
Driven by a team of over 800 dedicated and committed employees
“At NHP we recognise that our people determine the success of our business”.

Are you looking for an opportunity where you can grow and develop with a progressive organisation? Are you bright, personable and do you genuinely enjoy working with a range of people? Then we would like to hear from you!

About the role:

NHP’s Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note – this is not a call centre role.

In this fast paced role, you will:
Providing technical support & customer service to NHP customer base of commercial clients
Handle technical phone/email enquiries
Work with Omni Channel platform processing inbound inquiries – orders, returns, queries, services & general items
Liase with internal stakeholders to achieve desired outcomes
Maintain records & documents relating to customer activity
Contribute to continuous improvement
Ensure the prompt resolution of customer enquiries and meeting of team KPIs
For you to be successful in this role, you will need:

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has:
Technical aptitude/Electrical Industry Experience
A can-do attitude with strong customer focus
An ability to work with a range of different people & styles
A willingness to learn and develop with the business
To be a proactive, enthusiastic & self-motivated individual
Excellent communication skills
Good time management skills
You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

What’s on offer:
Competitive base salary + super
Free parking onsite
TRAINING PROVIDED!
The ability to develop & work your way up in the business
A great place to work – the word ‘family’ encompasses who we are and how we do business
A culture that encourages work / life fulfilment
Ongoing learning & development to meet your professional development needs
Access to an Employee Assistance Program for you and your family
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As a company we are a proud partner with Southern Cross Kids’ Camps (SCKC) & assist them in expanding their programs to make a difference in the lives of disadvantaged kids.

How to apply:

To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: www.nhp.com.au. To keep up to date with all things ‘NHP’ please connect with us on LinkedIn https://www.linkedin.com/company/nhp-electrical-engineering-products-pty-ltd/