Customer Service Executive

Role: Personal Shopper
Role type: Both Individual and Team Contributor

Position Objective:

Provide advice, guidance, and buying services to High National Income/High Value customers only.

They have an advanced knowledge of products, trends, and services, and become trusted consultants for specified customers only.

Primary Responsibilities:

Communicating with customers to determine what they’re looking for, offering advice and knowledge of the best products to purchase as per their needs.
Communicate with customers through different mediums such as live chat, telephone calls, emails, broadcast groups, etc. Educate customers with the most detailed product information, new product entries, offers, recipes, etc. to ensure customers are satisfied with the products.
Inform customers about the must-have products based on the latest trends.
Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers
Networking at events and using marketing services on a regular basis
Develop personalized shopping experience for all customers through providing individualized attention along with prevailing knowledge of products and trends.
Prepare & maximize client base through concentrating on strategic selling techniques along with communicating proactively with customers.
Develop and maintain professional relations with customers to assure repeat business.
Stimulate feedback to improve further customized service.
Fulfil daily targets of attending to customers, ABV and Sales targets, Gift Card sales targets, etc.
Maintaining and Enhancing the Client Database
Key Competencies:

This job is well suited to candidates who are creative, have extensive knowledge of trends and the latest products and have excellent customer service skills.

- Customer Service: Personal shoppers should maintain a professional approach with each client and provide the highest level of customer service at all times

- Communication Skills: Personal shoppers need to communicate effectively with customers, listening well to understand their needs

- Organization Skills: Personal shoppers are required to manage shopping for multiple clients, so it’s important that they’re organized and able to track the requirements of the customer.

- Overall Knowledge: Personal shoppers should have strong knowledge on the different products and offers available

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
Work Location: In person