Customer Service Officer

We believe the efficient electrification of our homes and businesses is one of the most important transformations needed to have a sustainable future. It’s our mission to save energy through the upgrade of appliances and installing clean energy sources to reduce our reliance on fossil fuels without sacrificing quality of life.


MAC Trade Services is a leader in energy efficiency and sustainability solutions. Founded in 2014, MAC has grown to become one of the largest energy services companies in South Australia, upgrading more than 5,000 homes and businesses every year. We support the biggest energy retailers in the delivery of their annual emissions saving targets and are expanding these services to all States.


The MAC team provide a wide range of behind-the-meter energy services, from Lighting upgrades though to Hot water, batteries, refrigeration, heating and cooling as well as EV charging stations. Our engineering team have designed, built and commissioned some of the largest solar and battery projects in Australia, building distributed energy resources and demand response assets throughout the National Energy Market.


MAC Trade Services was founded on the principals of quality, reliability, and integrity. We work with leading Australian and International brands and are proud of our vast network of highly skilled and trained tradespeople.


Reasons to Work for Us


We are an award-winning company.
Work-life balance is important.
We believe in growth and development
Recognition and appreciation is ingrained in our culture
We are fair and consistent and believe in transparency
You will work with the top professionals in the industry
Your ideas are important.
You will have a strong sense of purpose.
We believe in our company mission and future vision.
Values mean everything.
MAC Trade Services was honoured with the inaugural "EEC Inclusion Champion" Award at the 2024 Energy Efficiency Council (EEC) Awards in Sydney in May 2024. This prestigious recognition was awarded to us for our unwavering commitment to fostering a workplace that embraces diversity, equity, and inclusion.


Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer on a casual basis. The Customer Service Officer is responsible for the delivery of customer service support and managing the documentation and data generated from residential activities This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key areas of Responsibility

Provide inbound and outbound call centre support for new and existing customers.
Attend to ad hoc walk-in enquiries.
Provision of administration support for a wide range of scheme-based activities.
Data and documentation review and analysis.
About You

We are seeking an individual who embodies the following qualities:

Strong time management with the ability to work autonomously and collaboratively in a small team across a wide range of capabilities.
Administration knowledge and high level of accuracy and attention to detail
Excellent communication and customer service skills including written and oral
Demonstrates adaptability and a proactive, positive attitude in a dynamic growing environment
Available to work at least 30 hours per week upon commencement until Christmas holidays.
If you display the above qualities and can demonstrate experience in customer services, we are keen to learn more about you. Please submit a one-page Cover Letter and current Resume in Word format. Selected candidates will be asked to complete a behavioural and aptitude assessment (on-line) prior to progressing each application. We think it's important you know if MAC Trade Services is the right culture fit for you and vise versa.

The successful applicant will be required to undergo background checks such as validation of qualifications, employment history, working rights, criminal history check and references.