Customer Service Representative

Auckland CBD, Auckland
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
$60,500 + annual bonus + salary review
Posted 5d ago

Want to be part of a dedicated team making a real difference in Kiwis' lives? Trust and commitment drive us to care for our customers & each other, while recognising and nurturing potential. Let's continue this journey together. We're constantly expanding and promoting from within as we drive our digital transformation, providing ongoing opportunities now and through 2025.

What you'll be doing:

Join our 100% NZ-based contact centre to provide exceptional customer service. Handle 30+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance. Navigate IT systems confidently and share your insurance expertise.

The details:

4-week training starts on the 3rd March 2025 (Mon-Fri 8.30am to 4.30pm)
Hybrid working in our Auckland or Hamilton office (2 days in office)
Work from home opportunities if you reside outside of Auckland & Hamilton
Work technology provided
Must have fibre internet connection, & internet speed of 10Mbps or higher & Wi-Fi
Must have a suitable private workspace with comfortable desk and chair
No planned leave within the first 2 months of starting
Work hours:

A rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends and on statutory holidays. On average you will work one weekend day per month. Twice a year you will be given a 4-week roster of Sunday to Thursday shifts. Your rosters are given at least 4 weeks in advance to give you certainty.

A bit about you:

Passionate about helping people and delivering exceptional customer service
Calm under pressure and thrives in a structured environment
Experienced in assessing customer needs and navigating complex systems
Quick learner of detailed information, like insurance legislation and excels at engaging with customers
Why you'll love working with us:

You'll love working with us for our inclusive, diverse, supportive environment and commitment to personal growth. Enjoy a starting salary of $60,500, annual reviews, bonuses, and benefits like a $250 wellbeing allowance, flexible work - including our partnering with Auckland Transport (AT) to trial 'Fareshare' where we will subsidise your public transport costs when you travel to and from work, discounts on insurance and a $1500 referral bonus.

We invest in your future and value your voice.

Apply & upload your resume today