Customer Service Representative

At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.

Why join us as our Customer Service Representative?

As our Customer Service Representative, you’ll be the first point of contact for our customers across Australia, making sure their orders are processed smoothly, their queries are resolved quickly, and their overall experience with us is exceptional. This is a hands-on/fast passed role where you'll be working across multiple systems and platforms. You’ll join a friendly, collaborative team who work together to keep things running smoothly across Australia and New Zealand.

What you’ll be doing:

Processing customer orders (manual entry and EDI) for Australia and processing customer orders (manual entry & EDI) for Australia and New Zealand
Responding to inbound calls and making outbound follow-ups as part of scheduled call cycles
Monitoring and actioning orders and consumer inboxes
Supporting with CRM and administration
Actioning assigned reports and investigating delivery issues
Managing customer portals to action service and quality complaints to ensure prompt resolution internally and externally
Prioritising urgent orders and liaising with couriers, warehouse, and sales teams
This is a full-time, Monday to Friday working 10:30am-7pm, based in our East Tamaki office. You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.

About you:

You’ll be a people person with a customer-first mindset. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, have strong attention to detail, and bring a calm, confident energy when dealing with customer queries.

What you’ll bring:

Previous customer service experience is a must
Excellent communication and phone skills
Organisational skills and the ability to multitask
A proactive, solution-focused attitude and good attention to detail
Proficient and confident using systems (Microsoft, Outlook etc.)