Customer Service Representative - Manufacturing

Job description
Company Description

Established in 1978, Manman Manufacturing Company Private Limited is a leading manufacturer of surgical power tools and medical devices. We specialize in Cardiac, Orthopedic, Neurosurgical, Spinal, and General Surgery applications, providing high-performance instruments that enhance surgical accuracy and precision. Our comprehensive ecosystem includes product ideation, design, manufacturing, consumables, customization, and service support. With over forty years of expertise, Manman is committed to surgical innovation, delivering precision-engineered tools trusted for performance and reliability.

Role Description

This is a full-time on-site role for a Customer Service Representative at our location in Pune. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining a high standard of customer service. Duties include managing customer accounts, addressing and resolving complaints, and enhancing the overall customer experience.

Qualifications
• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and handling Customer Inquiries
• Ability to address and resolve complaints effectively
• Excellent communication and interpersonal skills
• Strong problem-solving capabilities
• Ability to work on-site in Pune
• Bachelor's degree in Business Administration, Communications, or a related field is preferred
• Experience in the manufacturing industry is a plus