Customer Service Representative - Milwaukee Tool

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Organizational skills

Computer skills

Customer service

Communication skills

Do you have experience in Organizational skills?
Education

High school diploma or GED
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
Coquitlam, BC
 
Benefits
Pulled from the full job description
Dental care
Paid time off
Vision care
Wellness program
 
Full job description
At TTI, people come for the opportunity and stay for the culture!
Customer Service Representative
Techtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | Coquitlam, BC (Canada)| E1
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
POSITION DESCRIPTION
We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.
The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.
A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What You Will Do
Deliver best-in-class service to our customers
Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic
Maintain monetary transactions, record maintenance, and assist with inventories as required.
Prioritize in-branch repairs
Conduct warranty assessments and instant tool replacements
Showroom merchandising and stock replenishment
Continuously develop and maintain strong product knowledge
What You Will Bring
Must possess effective business communication skills, initiative, and organizational skills
Outgoing – excels in end-user engagement and conflict resolutions
Strong computer skills
Strong attention to detail and ability to stay organized
Team-oriented and be capable of working independently
Experience with electric tools is a strong asset
High school diploma
What You Will Get
Competitive base salary
Health Benefits Coverage, including Vision Care, and Dental Care,
$500 yearly renewing Wellness Program, paid time off, and award-winning culture,
Registered Retirement Savings Plan with Employer Matching Contributions,
And much, much more!
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Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.