Customer Services Consultant - Onboarding focus

Why join us?
At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you’ll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don’t do micro-management – we empower, support and innovate.

When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been recognised 8 years running. We’re big on flexible working and it’s benefits because we want our people to be successful and bring their best selves to work.

We offer a variety of incentive programs throughout the year – we’ve even offered a return trip to Bali! We offer all the Leaves; access up to 12 weeks of paid parental leave, community service and no one likes working on their birthday – get an extra day off!

We’re in a big growth phase so if you’re ready to thrive in a fast-paced and high-performing environment and be rewarded for it - we want you to join us on this exciting journey.

Who are we?
For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications.

Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us visit our website www.citationgroup.com.au

What will you be responsible for?
This role sits as part of our Customer & Product team and reports to our Senior Customer Services Manager whilst working closely with the broader Customer Support team.

Your key activities in this role will be …
Lead and project manage customers through the initial onboarding process including account set up and launch
Provide dedicated support and relationship management to a variety of customers
Plan implementation projects with customers and stakeholders, defining priorities and timelines
Account management and relationship building to ensure the customer embeds and fully utilises our products and services
Identify risks/threats that could compromise the success of the project
Ensure project deliverables are achieved within timeframe and budget
What we are looking for?
We’re on the hunt for individual with a natural flair for collaboration and communication, passionate and resilient and who brings a positive attitude to work each day.
2-3 years’ experience in a project coordination or software implementations role
Experience managing multiple time critical priorities
Experience implementing a HR system would be beneficial but not essential
Software (Saas) implementation will be highly regarded
Exceptional organisational abilities where you can document details
Pro-active and positive relationship building skills
Enthusiasm to demonstrate value and engage with customers along their journey
Next steps?
Hit the Apply button with your updated CV.
Applicants from recruitment agencies will not be considered. Applicants must have valid working rights for Australia on an unrestricted basis.