Protect Administrator

Full job description
Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au


Your New Role

In the role of Protect Administrator you will be required to process underwriting exceptions for members and provide support to the Protect team. Some of your responsibilities will include:

Handling insurance application exceptions which failed or cannot be automatically processed to the member registry records
Producing member correspondence relating to insurance applications, providing outcomes and updates
Providing support to members by responding to enquiries by Phone (preferred channel) or email
Manage the execution of insurance payments from the insurer to members accounts based on payment types
Complete applications for Compassionate Ground through voice contracts, online and paper-based applications. Ensuring risk-based guidelines are adhered to.
To be successful in this role you will have the following skills and experience:

Demonstrated experience in a clerical or administrative support position
Customer service experience with outbound and inbound phone experience highly desired
Desired familiarity with claims and insurance administration & superannuation registry systems well regarded
Desired familiarity with Superannuation Early release payments including Compassionate grounds and Permanent Incapacity
Desired Familiarity with Family Law splitting processes and form 6 requests for information
Excellent phone manner
Excellent time management and prioritisation skills
Ability to work towards established benchmarks and goals, and take ownership for work
High attention to detail
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.