Customer Success & Care Functional FO Consultant

SignUp Software continues to grow, and we are seeking a motivated and skilled Customer Success & Care Functional FO Consultant to join our dynamic team in Australia. The role is perfect for you who want to work at a fast-growing, successful global Cloud Software Company.

In this role, you will leverage your finance and technical expertise to ensure our customers maximize their use of our Dynamics 365 Finance and Operations (D365FO) solutions. You will play a pivotal part in delivering exceptional support and guidance, fostering long-term relationships that drive satisfaction and success.


Technical Skills & Experience

2+ years of Finance experience (preferable Accounts Payable area) or experience with IT support role preferred
Previous experience with Dynamic 365FO
Good listening skills, with the ability to quickly resolve problems, and action solutions with the ability to work under pressure.
Understanding and assimilating information from various sources
Being able to recognise and deal with conflict or sensitive situations
Self-motivated and driven to achieve professional success in a team-based consulting environment.
Personal Skills

Driven to continuously improve personally as well as our Business and our Client’s business
Fluency in English both written and verbal
Ability to organise your own time and resources
Effective and clear written communication skills
Effective communication with stakeholders at all levels both external and internal
Ability to work autonomously or in a team and adapt in dynamic environments.
Tasks

D365 Consultant (FO)
Product Demonstrations
New Product Demonstrations & Support
Requirements Gathering
Statement of Work Development
Customer SOW Project Delivery
Technical Advisory / Triage
Support Ticket & Development Ticket Management
Support Backup
Product Business Case Development
Process & Systems Development
What we can offer you

Competitive compensation package
To be part of a successful international company (HQ in Sweden)
To be a part of a kind team always close to a laugh
Helpful colleagues with great competence and experience
Continuous competence development
The use of the latest technology in your work equipment
Additional information

Full time
Start date - as soon as possible
This role is hybrid and allows you to work remote and on site together with the Customer Success team in APAC.
We encourage you to apply even if you don't meet all the listed requirements. Research shows that individuals from underrepresented groups, including women, often hesitate to apply unless they meet every qualification. At SignUp Software, we value diverse perspectives and experiences. If you're passionate about what we do and believe you could make an impact, we want to hear from you. Let us determine together if this could be the right opportunity for you.


About us
SignUp Software was founded in 1+++ and introduced ExFlow in 2003. Over the years, SignUp Software has earned a strong reputation in the Microsoft Dynamics community for its solutions in financial process automation. The solutions in the ExFlow product portfolio are built in Microsoft Dynamics 365 and utilize Azure Services, specifically designed for the “Office of the CFO”.

SignUp Software currently operates from Sweden where it is headquartered, Denmark, Norway, Netherlands, Germany, UK, USA, Canada, Singapore, Malaysia, and Australia, and has over 200 employees and partnerships with more than 100 resellers worldwide. Globally, over 2 000 customers rely on ExFlow to enhance their financial processes in more than 60 countries.