Customer Success Executive

We are looking for an enthusiastic Customer Success Executive to join our team.

Financial Success

CTC : 3 to 4.8 Lakhs + ESOPs

Why Propacity?

A company that's changing the way India thinks real estate, by elevating the experience of every stakeholder in the industry. At Propacity, our job is to help you excel in your career and make an Impact.

We offer you an environment to create a unique career journey, opportunities to grow your ambition and an inclusive culture to help you thrive. We encourage innovation through collaboration and connect you to leaders who help you go beyond. We deliver the best for our people so that they can deliver the best for our customers. It's that simple. It's Propacity.

Role & Responsibilities:
• Responsible for making outbound calls to newly onboarded customers to explain to them about the features and benefits of the propacity ecosystem
• Clarify customer queries on how to use the propacity ecosystem benefits and raise tickets whenever they face difficulties
• Understand the customer requirements & encourage them to upgrade or buy additional services & focus on customer retention.
• Address all the issues and grievances of customers and provide a holistic customer experience
• Capture the insights from customer interactions and share them with the internal team.

Apply if you:
• 0-2 years of proven experience in similar role
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Ready to take up ownership & is passionate.
• A process improvement mindset.
• Software maintenance and testing capability.
• Should be well versed with English & Hindi.
• have done internships, participated in college society activities - basically lived with purpose during your college life

What's more:
• Work directly with the Founding Team
• Shared Learning with Top Industry Experts
• Ownership to build & lead teams

You can apply here or feel free to reach out at ritika@propacity.in :