Customer Support Coordinator

This is a permanent full time role (40 hours per week) based at our CBD office.

Who we are | Ko wai mātou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Why Us | He aha ai mātou?

Subsidised health insurance
Active social club
A supportive orientation and training programme
Flexible work environment
Career development opportunities
Option to receive free flu vaccine
Mentorship programme
About the role | He kōrero whakamārama mō tēnei tūranga

The Customer Support Coordinator provides urgent relief cover for Geneva Healthcare’s clients throughout NZ ensuring a perfect match with support workers to ensure the business runs smoothly.

The hours of work are Monday to Friday 8:30am - 5:30pm.

Responsibilities include but are not limited to:

To manage all clients short notice cover with high quality and well trained staff
Ensure that clients and support workers are communicated with in real time regarding shift/relief change
Ensure all incidents are documented and managed to prevent serious complaints such as HDC
Provide high level responsiveness to clients and Support Workers to minimise complaints and incidents
Providing relief coordination support to the Client Management Team to cover both planned and unplanned leave
What you will bring | Ngā tohungatanga mō tēnei tūranga

Proven customer service experience in a high pressure environment
Decision-making Skills – able to accurately assess customers’ needs and decide on appropriate action in a timely and professional manner
Excellent communication skills
A genuine interest to help others
A well-developed ability to multitask
Resilience to push through
High performance in administrative tasks in line with team functions and areas of responsibilities
Proven systems and logistical experience
If you enjoy working in a fast-paced environment and have excellent customer service, we would love to hear from you!

Applications Close | Te katinga o tēnei whai tūranga: 13th September 2024 - interviews may be held prior to applications closing. Our next intake is the 30th April October - so submit your application on our website today to join our expanding team!

Please note, all applicants require working rights in New Zealand.

For more information on what we do, please visit https://www.genevahealth.com