Customer Support Executive

About the Company: Plan The Unplanned is a Bangalore-based adventure tour company that provides a variety of excursions, including trekking around Bangalore, backpacking adventures across India, and many more!

We are a company that assists you in making last-minute travel arrangements. We frequently have the temptation to leave our houses, let our hair down, and breathe in the open air in order to decompress from the monotony of our daily life. But because of our hectic schedules, we barely ever have time to organise an enjoyable, renewing, and soothing event for ourselves. We provide you with a unique and thrilling experience so you may break free from your routine life and embrace the brave and fearless person inside of you.

As a Customer Support Executive, you will be responsible for contacting customers and responding to their queries in a professional manner.

You should also be able to listen well and do everything that needs to be done at the same time. You should have experience in travel and tourism to join this position.

If you are interested in this position and have a proven track record of successful customer service work, apply now. Read the responsibilities and the mandatory requirements below.

Responsibilities:
• Recognizing the company's offerings in terms of both goods and services.
• Respond to messages on Instagram, Facebook and other social media platforms.
• Providing client support via phone calls and an email ticketing system.
• Answering client questions and concerns.
• Providing customers with thorough information.
• Keeping track of each representative's performance.
• Keeping a log of every call for future reference.
• Delivering outstanding client satisfaction and care.
• Taking into account consumer feedback
• Building up the company's knowledge base with the task.
• Keeping up good contact with the clients.
• Observing the policies and procedures of the firm.

 Mandatory Requirements:
• English, Kannada, and Hindi communication abilities must be outstanding.
• Experience in the tourism industry is required.
• Any field bachelor's degree.
• 1- 3 years of experience working in the customer service division in a role like a customer support executive.
• Software for customer relationship management is comprehended and used.
• Outstanding ability to resolve conflicts.
• Excellent problem-solving skills.
• A person who values their clients.
• The capacity to handle clients professionally.
• Good phone manners and active listening skills.
• A rapid learner with great decision-making skills