Customer Support Executive (CSE)
- Category: Office Assistant Jobs
- Location: Jaipur, Rajasthan
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 18K to 35K
- Published on: 2025/09/19
Location
Bais Godam, Jaipur, Rajasthan
Full job description
Job Title: Customer Support Executive – Retail Apparel Brand
Job Type: Full-Time
Experience Level: Entry to Mid-Level
Industry: Retail / Fashion / Apparel
Salary: ₹15,000.00 - ₹20,000.00 per month
About Us
At Nandani Creation limited (Jaipur Kurti), we believe fashion is more than just clothing – it’s a statement, an experience, and a community. As a growing apparel brand, we’re passionate about delivering exceptional products and outstanding customer service. We're looking for a dedicated and enthusiastic Customer Support Executive to be the voice of our brand and ensure a seamless shopping experience for our customers.
Key Responsibilities
Respond promptly to customer inquiries via email, phone, chat, and social media.
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best solution.
Manage returns, exchanges, order tracking, and general product inquiries.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal teams (logistics, warehouse, marketing) to ensure customer satisfaction.
Identify trends in customer feedback and suggest improvements to products or services.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
Proven experience in customer service or client-facing roles (preferably in retail or fashion).
Strong communication skills – both written and verbal.
Ability to multitask, prioritize, and manage time effectively.
Comfortable working with CRM tools and order management systems.
Problem-solving mindset with a customer-first attitude.
Bachelor's degree preferred but not mandatory.
Customer care executive: 1 year (Preferred)
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Work Location: In person
Speak with the employer
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