Customer Support Executive Job in Noida at Renrui HR Services India Private|

About Company:
Ren Rui HR Services India Private Limited is a joint venture of Renrui China & Pacific Group. Renrui is a publicly listed company in Hong Kong (6+1+.HK). We are a fast-growing pioneer in HR solutions In China. The company services a large number of industry leaders in the new economy and other sectors as its strategic partner. Renrui provides the largest scale of flexible staffing services and other complementary HR services including professional recruitment, BPO services, labor dispatch and corporate training. Renrui revolutionizes traditional human resources business processes with digitalization and new technologies and provides professional services to clients based on an integrated ecosystem. Currently, Renrui operates more than 31 branch offices across China and provides one-stop HR services to clients in over 330 cities, enabling a strong national linkage and cross-region talent transfer. The company has about +00 employees and 35800 contract employees.

About the Internship:
Key responsibilities:

1. Handle customer queries over email and/or chat

2. Follow communication -scripts- when handling different topics

3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

4. Build sustainable relationships and engage customers by taking the extra mile

5. Keep records of all conversations in our call center database in a comprehensible way

6. Attend upskilling sessions to improve knowledge and performance level

7. Meet personal/team qualitative and quantitative targets

1. Those who are from or open to relocate to Noida and neighboring cities

Deadline:
2024-03-17 23:5+:5+

Other perks:
Informal dress code, Free snacks & beverages, Health Insurance, Life Insurance

Skills required:
English Proficiency (Spoken) and English Proficiency (Written