Customer Support Executive |Kannada|

Company Name: Sundaram Finance

Qualification: Any degree

Both Male, Female Candidates can apply

Week-off: As Per Banking Norms

Salary: 13K CTC (11.5K Take Home)

Shift Timing: +.30 - 6.30

Language: Kannada

Candidates Should have Fluent Kannada Speaking Skills.

A Customer Support Executive may work for a retail or sales business or in a Customer Support Centre. Customer Support Executive responsibilities include developing customer service policies, leading a team, overseeing quality control, and training Customer Support Staff. Customer Support Executives usually report to the Customer Support Director.

Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:

A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Job Types: Full-time, Regular / Permanent

Salary: ₹11,500.00 - ₹15,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Weekend availability
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:

Fluent Kannada (Required)