Customer Support Internship in Noida at Tech Burner

About Tech Burner

Website

Tech Burner is one of the leading independent digital media companies delivering tech content to several million people every month. We aim at creating high-quality positive technology videos for the Indian audience on YouTube, Instagram, and Facebook. At Tech Burner, we focus on creating a small positive impact in the lives of people watching our simple, fun, and engaging videos. No, not just by creating simple daily news videos but by letting our creativity go wild and by trying and learning new things and messing up and learning again from them. We take the audience on a journey and connect them with our content. We have worked with a lot of major brands, including but not limited to Samsung, Asus, Realme, Groww, Syska, and Anchor Free. But, it's all because of the trust we have built with our team and the people who interact with us.

Activity on Internshala

Hiring since April 2024

46 opportunities posted

6 candidates hired

About The Internship

Selected intern's day-to-day responsibilities include:
• Handle customer service through calls, chats, and emails
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
• interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintain coordination with the backend team
• Address social media queries
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents
• Troubleshoot any problems and issues occurring to the customers regarding the products in a timely fashion

Skills And Other Requirements
• Verbal and written proficiency in Hindi and English
• Outstanding experience in working with customers via telephone, email, and chats
• Proficient in MS Office
• Quick decision-making skills
• Excellent time management, negotiation, and organizational skills
• Thorough knowledge of the products and services offered by the company

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)

Learn these skills on Internshala Trainings

Learn Business Communication

Who can apply

Only Those Candidates Can Apply Who
• are available for full time (in-office) internship
• can start the internship between +th Nov'22 and 14th Dec'22
• are available for duration of 3 months
• have relevant skills and interests

Perks

Informal dress code 5 days a week

Number of openings

2

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