Customer Support | Migration |US Process|

Job details
No matching job preferences
Salary
₹18,000 - ₹45,000 a month
Job type
Full-time
Regular / Permanent
Shift and schedule
Night shift
Evening shift
US shift
Day shift
Benefits & Perks
Health insurance, Paid sick time
Qualifications
Bachelor's (Required)

Customer support: 1 year (Required)

Microsoft Excel: 1 year (Required)

English (Required)

Benefits
Pulled from the full job description
Flexible schedule
Health insurance
Paid sick time
Full Job Description
Hiring Customer Support – Migration for a Global IT Product Development Company.

Job location :- Ahmedabad.

Type :- MNC

Process :- US Shift (Night)

Shift :- 6 Days a week.

Client engagement:

Ensure high-touch migration experience for each user.
Execute proactive, creative, and ongoing contact initiatives in partnership with relevant stakeholders.
Educate and spread awareness within the client base about our capabilities to increase overall product usage.
Collect and share feedback - provide platform and product functionality, get feedback from clients, run new release trainings and share client s feedbacks with teams internally.
Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow.
Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems.
What We’re Looking For:

Positive, proactive attitude and ability to work well in teams.
Client-first mindset - exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner.
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
Excellent organizational skills with the ability to organize, multitask and prioritize in a fast-paced environment.
Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support, client relationship management) and in dealing with challenging situations
Project management experience - the ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
Strong advocate of continuous learning, personal development, and knowledge application.
Marketing skills are a plus - able to position our products to drive adoption and usage and identify expansion opportunities.
Basic Qualifications:

Bachelor’s degree required.
Strong MS office (Excel, Word, PowerPoint) skills are required.
1-3 years work experience in a client-facing role.
For any clarification/queries, feel free to connect over a call on +3166370+7.

Best Regards,

Vishal Srivastava

HR - Asite

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 - ₹45,000.00 per month

Benefits:

Flexible schedule
Health insurance
Paid sick time
Schedule:

Day shift
Evening shift
Night shift
US shift
Supplemental pay types:

Shift allowance
Yearly bonus
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Microsoft Excel: 1 year (Required)
Language:

English (Required)
Speak with the employer
++1 +3166370+7

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