Customer Support Specialist, Onboarding

Our Customer Success Specialist, Onboarding role plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage!

You will be responsible for:

Building individualized project plans for each client by assessing needs and goals;
Providing in-depth training on Collage platform tools and features via video and phone;
Working to ensure maximum activation of new Collage clients;
Connecting across the organization to resolve questions and issues, providing a great customer experience;
Providing excellent customer service along with HR technology support and guidance.

You should have:

2+ years of SaaS implementation and / or customer service experience;
High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person;
A curiosity for and love of technology and the ability to pick up and teach new tools quickly;
High degree of ownership and commitment, taking pride in a job well done;
High level of organization and attention to detail;
Excellent communication and writing skills;
Strong Microsoft Office and Excel skills;
Bachelor’s Degree or equivalent;
Preference for candidates with Customer Service experience in a B2B software environment;
Bilingualism is a strong asset.

A few of our tools: MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom, and of course, Collage

We're looking for people who are:

Curious;
Responsible;
Doers and self-starters;
Passionate about providing an amazing client experience every step of the way;
Keen on making an impact;
Excited about and comfortable with technology;
Able to contribute in multiple areas and have a do-what-it-takes mentality;
Able to lead with empathy;
Entrepreneurs at heart.

What we offer:

An inclusive workplace environment to people of all genders, backgrounds, abilities, and perspectives;
Being part of a team that values and promotes ownership, flexibility, transparency and creativity;
Competitive salaries and flex hours;
Robust employee benefits plan and optional RRSP matching;
A real and honest attitude towards taking care of our people;
The option to work from home or a downtown Toronto office close to public transit.


If you think you’d be a good fit for the role but you don’t check all the boxes, please send over your application anyways, we’d like to hear from you!


At Collage, we believe that creating a diverse and inclusive workplace is a recipe for success. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and encourage any who identify as a minority to apply!