Data Analyst

Role: Analyst (AM/ Manager)

Team: Revenue Assurance

Location: Gurugram

Background

Ecom Express (https://www.ecomexpress.in/), is a leading end-to-end technology enabled logistics solutions provider to the Indian ecommerce industry. Headquartered in New Delhi, Ecom Express was incorporated in 2012 by T.A. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry.

The company has established its presence in the industry due to a differentiated business model which is built on delivery service capability, scalability, customization and sustainability. Ecom Express uses its cutting-edge technology and automation solutions to enable first mile pickup, processing, network optimization and last mile delivery.

The companys products include Ecom Express Services (EXS), Ecom Network Services (ENS), Ecom Fulfilment Services (EFS) and Ecom Digital Services (EDS).

Ecom Express has its presence in all 2+ states of the country and operates in over 2400 towns across 25,000+ PIN-codes in India. The company is the first private logistics company in India to envision a full-state coverage strategy i.e. the capability to reach every doorstep in every village in a state.

This full-state coverage is offered in 20 states including Tamil Nadu, Kerala, Andhra Pradesh, Assam, Bihar, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, and West Bengal. Through this deep reach strategy, the company has a capability to deliver to over 1.2 billion people i.e. +2%+ of Indias population.

The Team

The Revenue Assurance team at Ecom handles all the work related to customer claims using data analytics, which also includes reporting of several metrics (pertaining to operations, finance, customer service etc.), undertaking independent projects aimed at improving company revenue and reducing reversals.

Roles & Responsibilities

1. Day to day data related requirements

2. Automation of MIS and dispute handling

3. Undertake projects of the following types as part of a +-10 member team:
• Performance improvement projects such as identifying the key factors for improving company revenue, weighing compliance etc.
• Support business decisions across functions with analyses covering revenue impact
• Projects to track performance parameters and drive improvement, with root-cause analyses
• Coordinate with stakeholders across functions like finance, sales and operations
• Project management of Tech related developments

Qualifications
• Broad skillset: Problem solving skills, statistical knowledge
• Experience requirement:
• 1-2 years relevant work experience
• Hands on experience of data extraction, wrangling, analysis, modelling and visualisation
• Tool knowledge (mandatory): Excel, R/Python, SQL

Mandatory skills-
• Experience of at least 4 years
• Should be able to handle a team of 5
• Great verbal and written communication skills
• Good excel (test mandatory)
• Should be able to lead projects
• Background of customer recon would be preferred
• SQL/R/Python knowledge would be preferred

Interested candidates can share CV to ***@*.com

Share CV with the Subject line- RA Analyst - AM/ Manager