Departmental Liaison Support

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

The Assurance, Knowledge and Executive Services division provides expert advice and support to the department through a range of portfolio, advisory and assurance services. The division also provides support to the department's executives and ministers and the Office of the Secretary (OOS) and manages all Cabinet and Parliament processes.

This position is in the Ministerial and Portfolio Services (MaPS) team which coordinates the department's delivery of high quality, accurate and timely advice to our ministers and the Secretary and assists each of our ministers with the efficient functioning of their office as it relates to the department. MaPS is part of the Executive and Ministerial Services branch which also includes the Cabinet and Parliament team and the Freedom of Information team.

About the Role

The Departmental Liaison Support role coordinates briefing and correspondence workflows within our ministerial offices and the Office of the Secretary and between the offices and the department. Key responsibilities include registering and allocating correspondence, processing correspondence and briefings received by a ministerial office or the Office of the Secretary and keeping accurate and complete records. The role undertakes front of house duties, including reception and answering incoming calls to ministerial offices. Working as part of a team, the role supports the work of Ministerial and Portfolio Services.

Attributes

The ideal candidate is adaptable and collaborative, manages changes in priorities and provides excellent customer and team support. They should create a supportive team environment, sharing information and supporting colleagues. They should be comfortable working within established business processes and identify and raise issues as they arise. Effective stakeholder management and customer focus are crucial, ensuring work adds value and meets needs.

Desirable Qualifications and Experience

This role requires previous experience in providing administrative support and customer focused service within a dynamic environment with changing priorities.

Experience in a government department or agency or similar context and experience working with briefings and correspondence is desirable but not essential.

How to apply

To apply please provide your current CV and a cover letter outlining your suitability for the role with reference to the key selection criteria included in the attached position description and the attributes and desirable qualifications and experience outlined above.