Dispatcher/Service Coordinator

Here is the updated Dispatcher job description with remote work references removed:

Job Description – Dispatcher

About Us

Wipe Clean has built a reputation as being the top choice for window cleaning in Calgary. We are growing and we seek the best to join us! We are experts at what we do, and we stay busy year-round expanding our operations and supporting our hardworking field team!

Mission

We are on a mission to create lasting relationships, between our customers and the leaders that we continue to develop on our team. We provide 5-star service, cleanly communicating expectations. We consistently seek improvements and new ideas, being considerate of the property owner’s needs.

Vision

To provide excellent home services by developed leaders nationwide!

To find out more about us and the services we offer, visit us at: https://wipeclean.ca

About You

You are highly organized, detail-oriented, and thrive when juggling multiple priorities. You’re a great communicator and a proactive problem solver. You enjoy being the one who ensures everything is running on time and in the right order. You care about helping a team succeed and love creating systems that keep things flowing efficiently. Whether it’s organizing routes or noticing a scheduling conflict before it happens, your knack for planning and communication helps the whole company deliver 5-star service.

What You’ve Got

Strong communication (written and verbal) skills
Exceptional attention to detail
The ability to stay calm and focused in fast-paced situations
A high sense of accountability and personal organization
A solutions-focused mindset and natural ability to prioritize tasks
Friendly personality and collaborative team spirit
Solid working knowledge of Google Workspace, Slack, and spreadsheet-based tools
About The Role

This position reports to the Operations Manager and is responsible for preparing and sending the daily dispatch message. The dispatch includes each technician’s assigned jobs, route details, and key updates—delivered by 6:00 AM daily (ideally by 7:30 PM the day before). You'll work with calendars, tech tools, and spreadsheets to assign work efficiently across the city, optimize drive times, and support a busy field team with the information they need to succeed.

This key role is the behind-the-scenes engine that keeps our team aligned and running on schedule.

What Your Responsibilities Will Be

Review daily bookings and assign them to technicians based on location and workload
Prepare and send the daily dispatch message to the team via Slack
Organize technician assignments alphabetically, including truck number, warehouse contact, job times, and customer names
Add special notes, gear requirements, and relevant updates for each technician
Ensure routes are efficient—aiming for logical travel flow and minimal drive time
Adjust schedules to accommodate time conflicts or optimization opportunities
Double-check daily calendar and company tools to ensure accurate and complete information
Communicate any changes or scheduling challenges to management promptly
Collaborate with operations and warehouse teams to ensure smooth execution
Your Skills and Qualifications

Must Have:

Knowledge of Calgary geography
Previous dispatching, logistics, or scheduling experience
Familiarity with route optimization and service scheduling
Legally able to work in Canada
Strong attention to detail and organizational skills
Able to work independently and meet early morning deadlines
Confident using scheduling tools, spreadsheets, and Google Calendar
Proven time management and task prioritization ability
Clear communicator—both in writing and verbally
Comfortable working with technology and learning new systems
Available to work in the evening (if preparing dispatch early) or by 6:00 AM daily
Nice to Have:

Experience working in a fast-paced service environment
Working With Us Is Rewarding…

Join a company that is growing and promotes from within
Help lead a high-performing team with your behind-the-scenes expertise
Make a direct impact on customer satisfaction and team success
Gain valuable operations and logistics experience
Be part of a supportive, friendly, and professional team
If this sounds like you, send us your resume and tell us why you’d be a great fit for this role!

Wipe Clean is an equal opportunity employer, and we value each team member’s unique perspective and strengths. Only successful applicants will be contacted.

Job Types: Full-time, Permanent

Schedule:

Early mornings or evenings (to meet dispatch timing)
Monday to Friday
Occasional weekend coverage (if required)
Work Location: In person

Let me know if you'd like a version shortened for posting to job boards!

Job Type: Full-time

Pay: $18.00-$30.00 per hour

Expected hours: 44 per week

Additional pay:

Bonus pay
Schedule:

8 hour shift
Monday to Friday
On call
Overtime
Weekends as needed
Application question(s):

Tell us about your dispatching experience.
Work Location: In person