Distribution Coordinator | London

Job description
Distribution Coordinator

Imperial London Hotels

40 Hours (5 Days out of 7 Days, Monday to Friday)

Office Hours: 0+:00 until 17:30, occasional out-of-hours support as needed

27, 830 + Benefits

We are Imperial London Hotels, and we want to rewrite the traditional hospitality mentality. We have been around for a long time (over 185 years in fact!) and we are now beginning our next chapter with a purpose 'to put authentic London experiences and memorable stays within everyone's reach' but to do this we need to make sure we are reaching the right people, and this is where you come in!

We are currently recruiting for a Distribution Assistant, a curious individual who is looking to grow their skills in the distribution space. Previous experience in a similar role and a qualification in programming or similar would be advantageous, however anyone with a keen interest and previous experience in front office/ reservations will be considered. This is a unique opportunity to join our Revenue & Distribution Team as we embark on a transformation journey to join our family of hotels.

Reporting to the Assistant Distribution Manager, the Distribution Assistant will be responsible for supporting the day-to-day needs of the distribution function for all hotels in the portfolio; ensuring all systems are functioning at optimal levels to support the group, and swiftly troubleshooting and solving any issues that may arise.

Key Duties will include:
• Responsible for rate loading in all integrated systems to ensure all information entered in is accurate.
• Configuration of all rates/room types/promotions/allocation blocks /packages /availability /closeouts in all systems such as (but not limited to), Opera, Ihotelier and Travelclick.
• Ensure true representation on all channels in respect of rates, restrictions, policies and hotels content.
• Support with connectivity and delivery from OTA marketing campaigns well in advance in order to boost hotel's performance.
• Monitor website and all digital systems to ensure they are fully operational, identify and deal with general functional issues/queries for all digital systems.

What we'd like from you
• Previous experience working in a hotel front office/reservations role.
• Proficiency in PMS e.g. OPERA is essential.
• Knowledge of a Channel Manager or GDS system (desirable).
• Genuine interest in the intricacies of systems and a desire to understand how they work.
• Eagerness to learn and develop.
• Able to communicate effectively.

What you will get in return
• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• 300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:
• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:
• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)