District Sales Manager

Job highlights
Identified by Google from the original job post
Qualifications
Candidates with a Bachelor's degree are welcome to apply, though we highly recommend those with an MBA degree or another related postgraduate degree
A candidate with previous experience in leading account managers or alliance/partnership managers is required, along with expertise in developing account plans and contracting with various healthcare providers such as health systems or hospitals
To be competitive for this role, one should possess previous experience in the commercial life sciences sector, particularly biotechnology or pharmaceuticals, or a similar industry, with a demonstrated ability to engage with critical healthcare ecosystem entities (e.g. payers, health systems)
Displaying proficiency in performing in a fluctuating and ambiguous work setting is a major strength
Proven ability to assist and guide colleagues in enhancing their abilities, achieving goals, and excelling in their respective positions
Successful performance history in meeting or exceeding quantitative and qualitative targets
Demonstrating a deep knowledge of strategy development, including devising an effective contracting strategy, managing it meticulously, and ensuring successful outcomes, is a significant advantage in any industry
Sound understanding of healthcare compliance, legal and regulatory setup
Accountable and Focused on Results - Stay accountable for crucial strategic objectives, remain focused on high-performance standards, and take a leadership role in driving transformative changes
Responsibilities
The Ecosystem Lead will work collaboratively with cross functional peers to develop the ecosystem business plan and execution strategy for engaging with key systems of care to create joint value for Otsuka, customers, and patients
Collaborate with ecosystem cross-functional team to develop and execute on the ecosystem strategy to generate enhanced customer satisfaction, improved patient outcomes and business opportunities for Otsuka
An effective commercial strategy for ecosystems must be adaptable to the changing market environment and respond to emerging trends
Lead an ecosystem's Health Science Associate (HSA) team to stimulate clinical demand and elevate the level of satisfaction experienced by patients and customers
Adapt the regional/ecosystem plan to prioritize patients' requirements and bring about progress in patient-oriented KPIs and performance objectives
Perpetually monitor the healthcare industry and broader business environment to identify leading-edge approaches and integrate them into Otsuka's pioneering account management tactics
Compile insights from various sources, such as the field force and analytics, to create actionable regional business plans
Guide HSAs in shaping customer plans that are sensitive to market dynamics, meeting customer requirements while achieving HSA and ecosystem objectives
Collaborate with your ecosystem partners to develop and implement effective customer engagement programs and strategies that promote active engagement, utilizing direct customer interaction, primary and secondary market research, and field organization to gain valuable insights
Strengthen relationships with HSAM partners in the region and collaborate with prominent senior customers in the IDN industry to create platforms centered around patient outcomes for impactful strategic partnerships
Gain a profound comprehension of the specific requirements of every client in their pursuit of improved patient outcomes, reduced expenses, and enhanced healthcare quality
This can be accomplished by creating, maintaining, and leveraging networks and connections in the healthcare domain and collaborating with clients in co-creating solutions
Drive collaboration across different roles within the healthcare arena to achieve patient-centric and customer engagement quality objectives
This may involve creating customized deployment strategies that respond to the unique demands of diverse communities and developing strategic plans and metrics to assess progress towards common goals
The ability to harness knowledge from established relationships and synthesize it for a comprehensive understanding of the ecosystem is essential for developing effective strategies to influence the system and improve patient outcomes
Align all business dealings with Otsuka's guidelines and policies, conducting business with the highest level of ethics and professionalism
Emphasize the importance of customer satisfaction and patient outcomes to everyone in the organization
By creating a culture that values these goals, teams will be more likely to collaborate and create innovative solutions that enhance the customer experience
Emphasize accountability and responsibility in order to drive individual and team performance, and to ensure that all members are focused on achieving the business plan and priorities
To achieve sustained success, it is essential to have sales targets and forecasts that are in sync with the long-term strategic goals of the company
Through a collaborative and data-driven approach, we will work with Otsuka to maximize business results and drive growth, positioning the company for long-term success in an increasingly competitive global market
Build a customer-centric ecosystem that focuses on enhancing the customer experience, and fosters loyalty and trust with your brand
Create an inclusive, customer-centric culture by bringing customers into the solution-building process as valued partners and co-creators
Evaluate the implications of any decision carefully, taking into account how it ties in with the businesss overall strategic objectives
Remain continuously vigilant to ensure that our clients receive the highest level of customer service by ascertaining and catering to their requirements
Impactful Messaging - Convey information in a clear, structured, and considerate way
Influence all individuals involved to achieve optimal results for Otsuka
Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to help bridge care gaps
The Ecosystem Lead will report to a Sr. Business Director (SBD) and be grouped into a regional area
Job description
Job Description:

The Ecosystem Lead will work collaboratively with cross functional peers to develop the ecosystem business plan and execution strategy for engaging with key systems of care to create joint value for Otsuka, customers, and patients. Collaborate with ecosystem cross-functional team to develop and execute on the ecosystem strategy to generate enhanced customer satisfaction, improved patient outcomes and business opportunities for Otsuka.

Roles and Duties:
• An effective commercial strategy for ecosystems must be adaptable to the changing market environment and respond to emerging trends
• Lead an ecosystem's Health Science Associate (HSA) team to stimulate clinical demand and elevate the level of satisfaction experienced by patients and customers.
• Adapt the regional/ecosystem plan to prioritize patients' requirements and bring about progress in patient-oriented KPIs and performance objectives.
• Perpetually monitor the healthcare industry and broader business environment to identify leading-edge approaches and integrate them into Otsuka's pioneering account management tactics.
• Compile insights from various sources, such as the field force and analytics, to create actionable regional business plans.
• Guide HSAs in shaping customer plans that are sensitive to market dynamics, meeting customer requirements while achieving HSA and ecosystem objectives.
• Collaborate with your ecosystem partners to develop and implement effective customer engagement programs and strategies that promote active engagement, utilizing direct customer interaction, primary and secondary market research, and field organization to gain valuable insights.
• Strengthen relationships with HSAM partners in the region and collaborate with prominent senior customers in the IDN industry to create platforms centered around patient outcomes for impactful strategic partnerships.
• Gain a profound comprehension of the specific requirements of every client in their pursuit of improved patient outcomes, reduced expenses, and enhanced healthcare quality. This can be accomplished by creating, maintaining, and leveraging networks and connections in the healthcare domain and collaborating with clients in co-creating solutions.
• Drive collaboration across different roles within the healthcare arena to achieve patient-centric and customer engagement quality objectives. This may involve creating customized deployment strategies that respond to the unique demands of diverse communities and developing strategic plans and metrics to assess progress towards common goals.
• The ability to harness knowledge from established relationships and synthesize it for a comprehensive understanding of the ecosystem is essential for developing effective strategies to influence the system and improve patient outcomes.
• Align all business dealings with Otsuka's guidelines and policies, conducting business with the highest level of ethics and professionalism.
• Emphasize the importance of customer satisfaction and patient outcomes to everyone in the organization. By creating a culture that values these goals, teams will be more likely to collaborate and create innovative solutions that enhance the customer experience.
• Emphasize accountability and responsibility in order to drive individual and team performance, and to ensure that all members are focused on achieving the business plan and priorities.
• To achieve sustained success, it is essential to have sales targets and forecasts that are in sync with the long-term strategic goals of the company.
• Through a collaborative and data-driven approach, we will work with Otsuka to maximize business results and drive growth, positioning the company for long-term success in an increasingly competitive global market.
• Build a customer-centric ecosystem that focuses on enhancing the customer experience, and fosters loyalty and trust with your brand.
• Create an inclusive, customer-centric culture by bringing customers into the solution-building process as valued partners and co-creators.

Qualifications:
• Candidates with a Bachelor's degree are welcome to apply, though we highly recommend those with an MBA degree or another related postgraduate degree.
• A candidate with previous experience in leading account managers or alliance/partnership managers is required, along with expertise in developing account plans and contracting with various healthcare providers such as health systems or hospitals.
• To be competitive for this role, one should possess previous experience in the commercial life sciences sector, particularly biotechnology or pharmaceuticals, or a similar industry, with a demonstrated ability to engage with critical healthcare ecosystem entities (e.g. payers, health systems).
• Displaying proficiency in performing in a fluctuating and ambiguous work setting is a major strength
• Proven ability to assist and guide colleagues in enhancing their abilities, achieving goals, and excelling in their respective positions.
• Successful performance history in meeting or exceeding quantitative and qualitative targets.
• Demonstrating a deep knowledge of strategy development, including devising an effective contracting strategy, managing it meticulously, and ensuring successful outcomes, is a significant advantage in any industry.
• Prior experience in field sales management or marketing in the Neuroscience or Nephrology industry, or a related industry, is a preferred qualification for this position.
• Sound understanding of healthcare compliance, legal and regulatory setup.

Skills:
• Accountable and Focused on Results - Stay accountable for crucial strategic objectives, remain focused on high-performance standards, and take a leadership role in driving transformative changes.
• Evaluate the implications of any decision carefully, taking into account how it ties in with the businesss overall strategic objectives.
• Remain continuously vigilant to ensure that our clients receive the highest level of customer service by ascertaining and catering to their requirements.
• Impactful Messaging - Convey information in a clear, structured, and considerate way. Influence all individuals involved to achieve optimal results for Otsuka.
• Respectful collaboration is about building relationships and fostering a culture of mutual respect, trust, and innovation.
• Companies who do not prioritize professional development may risk falling behind competitors.

About Otsuka:

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP needs in an evolving healthcare environment. The new model is built around where patients get their carelocally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The local ecosystem approach creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to help bridge care gaps. The Ecosystem Lead will report to a Sr. Business Director (SBD) and be grouped into a regional area. The SBDs have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything we do.