EDI | Customer Service Consultant

THE ROLE
With this role starting 4th November, you have the opportunity for support and training amongst an amazing team, with potential for career progression!

Woolworths Insurance is a well known Australian iconic brand and due to expansion have a number of exciting roles within the Inbound Customer Service team in their Insurance division.

We are seeking individuals who are passionate about moving their career forward. These roles offer a robust training program onsite at Mascot coupled with ongoing support to ensure your continued success.

You will be responsible for answering INBOUND calls, providing support to new and existing customers with insurance enquiries whilst delivering exceptional customer service. These calls are complex and require the ability to think laterally whilst working across multiple platforms.

This position starts as casual with the potential to become permanent for dedicated and successful candidates. The operating hours for this team is from Monday to Sunday, between 8 am and 8 pm.

WHY WOOLWORTHS?
From People’s Choice to Experts Choice and multiple awards across Car, Home, Landlords, Pet and Life insurance, Woolworths Insurance policies have been recognised for exceptional value, quality service and low cost.

Woolworths is known to be a fun forward-thinking organisation, with career opportunities within the contact centre and Australia’s largest private employer and are renowned for their employee support programs and career progression opportunities. Whether you are new to contact centre industry, or have a wealth of experience, you will be supported by a group of experts in their field.

Woolworths is the winner of the CSIA Australian Service Excellence Award for Large Contact Centre 3 years in a row for 2021, 2022 & 2023!

THE POSSIBILITIES
The potential to move to a role within Head Office and other business divisions is real. You are in charge of your future in one of Australia’s largest and most well-known businesses. If you love being able to help others, this is the position for you.

THE REQUIREMENTS
A minimum of 6 months contact centre experience is desirable;
Or, a minimum of 12 months of retail/customer service experience
Exceptional verbal and written communication
WORKING FROM HOME
This role starts in the contact centre in Mascot which you must be able to attend for a minimum 12 weeks, before you have the potential opportunity to WFH in a hybrid model once competent.

If working from home, you will need to have the following Home Office Requirements:
Minimum internet speeds of 28.8mbps
Office Desk
Suitable ergonomic chair
Suitable space that is private