Job Description
REMOTE: English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.
Salary: $17.00 Hourly
About AnswerNet
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
Short Description:
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.
AnswerNet Offers Great Benefits:
Ongoing training and development to ensure your success
Virtual paid training
Paid time off
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short and Long-Term Disability options
Internal career advancement opportunities
Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
A high school diploma or GED
Proficiency in fast-paced multitasking
Eagerness to learn new technologies
Submit to and pass a criminal background check
Strong computer navigation skills and PC knowledge
Minimum typing speed of 25wpm
A quiet, distraction-free environment to work from in your home
PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
Preference to 2 monitors or 1 large screen
Noise-canceling USB-connected Headset
Webcam
Smartphone
Key Responsibilities:
Answer inbound customer calls in a professional and courteous manner.
Support email inquiries and chatrooms.
Provide timely and accurate information regarding products and services.
Document customer interactions and feedback in the system.
Follow company procedures and escalate complex issues when necessary.
The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
Meet daily performance metrics and call handling targets.
