Entry Level Insurance Customer Service

Entry Level Inbound Insurance - Customer Service

Located in Parramatta CBD - close to train station and public transport
Full time permanent opportunities with hybrid flexibility
Begin a career in a stable industry where you are making a difference to Australians!
Ongoing training and development
3-4 months of training provided in modern state of the art office
Start date: October 2024

About The Company

Our client is Australia's largest not for profit private health insurance provider. With countless years in Australia, they continue to deliver more benefits to their members and have members at the forefront of their mind, making health care understandable, affordable, high quality and customer centric.

About The Role

This is a permanent full-time customer service call centre opportunity, reporting to the Inbound Team Leader. You will be responsible for providing exceptional first point of contact, customer service to ensure the clients partner providers are at the forefront of every decision.

Handling inbound calls across taking payments, policy options and enqueries and general queries, general claim related queries
Ensure members needs are understood and handled
Work towards KPIs and service targets and ensure adherance to compliance

Your Skills & Experience

Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
Excellent written and verbal communication skills
Problem-solving skills whilst working under pressure
Ability to work well within a team
Passion for serving customers

Benefits & Rewards

Competitive salary package with up to 18.5% shift loading on top!
Flexibility with hybrid work from home structure
Comprehensive training and development
Discounts across all products
Dynamic, vibrant & passionate team who celebrate the small and large wins together
Reward & recognition programs with long term career prospects

If this sounds like you, hit apply now or please email lavender.pham@randstad.com.au OR graham.shellshear@randstad.com.au with your updated CV.

NB. Must be Aust Citizen or P.R.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.