Epic Data Courier Administrator and Environment & Release Manager

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.


Position Description

Epic Data Courier Administrator and Environment & Release Manager

This Epic Data Courier Administrator and Environment & Release Manager role will use the clinical, computer science and/or technical skills to support the Epic Health Information System (HIS). The Epic Data Courier Administrator and Release Manager is responsible for the Data Courier and the shared master files strategies development, implementation, and maintenance including planning, implementation, testing, quality assurance, documentation, and user acceptance criteria. This role defines and implements the change control processes and coordinates key Epic environment activities including updates, upgrades, and build migration. This position will work closely with the technical teams and vendor to coordinate Code installs, manage the Epic environment strategy, and support the architecture of the Epic application.


Here's What You'll Do

Act as a liaison between the technical team and the application team
Configure, monitor, and troubleshoot issues related to the Data Courier interfaces
Manage the migration and troubleshooting of application build across Epic environments
Maintain Data Courier interfaces and protection settings in accordance with policies and procedures
Instruct application analysts on Data Courier and import/export functionality
Resolve CID/UCI synchronization issues
Work with core application team members to import, export, and troubleshoot master file migration
Oversee Sherlock Administration, monitor and assist with SLG's, monitor and sign Release Authorizations
Review Care Concern bulletins for impact, tracking of code needed for issue resolution, ad hoc Code management, Nova Administration, coordinate and manage downtime activities
Coordinate Epic software releases and updates and initiate the process for distributing and reviewing release notes
Help coordinate and manage the testing for upgrade releases
Establish a sign-off process for Release Authorizations (RAs) from Epic
Participate in or lead change control, upgrade planning, downtime planning, and go-live planning committees/working groups
Lead the operational change control process for the SickKids Epic team and the KHA Shared change control process
Be a liaison between the Epic Program and IMT change management processes
Design data migration strategies and manage large data loads
Coordinate and manage the Epic upgrade and update activities of the application and technical team leads
Serve as the Release Coordinator, coordinating Epic Monthly Releases and Quarterly Upgrades
Track update and patch levels for each production and non-production environment
Communicate information about environment activities (refreshes, downtimes, upgrades, patches) and enforce proper environment use for build, testing, and training for project team and end users
Coordinate the configuration and ongoing support of Epic Business Continuity Access; BCA Web and Web Data Entry
Communicate effectively to departments outside of the Epic program team on changes and impact to downstream systems
Maintain close communication with the Epic technical team and the interface team
Here's What You'll Need

Bachelor's degree in information technology, technology, or other relevant area
Healthcare IT experience
Epic Certified
2-3 years experience as an Epic Application Specialist / Epic Analyst
Ability to communicate with both application and technical team members
Strong leadership skills
Excellent communication skills; both verbal and written, with all levels of staff (leaders, SMEs), within the IMT department, and with other corporate and clinical departments
Results, process and detail-oriented
Exhibit confidence with the ability to hold team members accountable for following established policies and procedures
Demonstrates strong organizational skills
Eagerness and ability to learn the system and promote it within the organization
Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, Project, etc.)
Learn, understand and apply new technologies
Effectively prioritize and execute tasks in a high-pressure environment
Strong problem solving and analytical skills
Resilience, innovation and creativity are essential
Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives
Assets

Epic Data Courier Administration certification
Previous project management experience
ITIL certification
Visio experience
Here's What You'll Love

This position is eligible for employee benefits coverage. The benefits package will be discussed at the time of offer.
A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
For more on why you'll love working at SickKids, visit our careers site.
Employment Type

35 hr. week
1.00 FTE - Full-time 1 year CONTRACT
Hybrid (remote & onsite)
Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.