EUS HAM Support Engineer | IT

Following are the details for the position of End User Services Helpdesk and Asset Management Support Engineer Position : EUS HAM Support Engineer Location : Bengaluru, India Qualification : B.E./ B. Tech. Relevant experience : 2.5 - 5 years Essential Skills : 1. Strong knowledge of IT asset management practices, including hardware inventory, software licensing, and asset lifecycle management. 2. Proficiency in IT service desk tools and systems, including Service Now/ Remedy, for incident management and asset tracking. 3. Good understanding of ITSM processes. Any certifications (ITIL, CompTIA A+, or HDI Desktop Support Technician) in the area would be a plus. 4. Hands-on on Active Directory, MS Office 365. 5. Excellent communication and customer handling skills with exposure in handling global customers (EMEA/ AMERICAS). Job Responsibilities : 1. Maintain the inventory of IT Assets (Desktops/laptops, servers, storages and network gears) and Software Licenses (Updating entitlement software reconciliation, harvesting etc.) in CMDB. 2. Support procurement of assets. 3. Provide assistance in generating compliance reports for internal & external audits. 4. Generate asset tracking reports as needed by IT leadership including inventory reports of IT assets kept in stock. 5. Handle IT Asset requests and cater end-user requirement globally. 6. Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Compensation : Competitive + other benefits