Event Coordinator|Customer Service|Administrative Specialist

This job is with RX Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Our Team

RX builds businesses with data and digital products for magical experiences at global events. The company fosters an inclusive work environment that promotes growth, thriving, and social impact. RX is a branch of RELX, a worldwide supplier of information-based analytics for businesses.

About The Role

An exciting opportunity has arisen to join us as an Event Coordinator / Event Production Executive at RX (Reed Exhibitions) within our passionate Event Production and Operations team, reporting into our Senior Event Producer. This is a Permanent full-time role to be based from our head office in Chatswood, Sydney with combination to work from home to suit your work-life balance!

This role encounters high volume of customer care, it is fast paced with many deadlines and multiple tasks happening at the same time. Someone who thrives under pressure but also have the capability to work calmly and professionally would be successful in this role and in this industry. We are also open for someone who does not have Events background but has strong customer service, administrative and organizational skills!

Responsibilities

Managing event schedules, critical paths, and run sheets
Creating and managing overall exhibitor manuals
Providing customer service and communication with exhibitors, visitors, speakers, and internal functional teams
Organizing associated functions including feature areas, briefings, social events, seminars, and meetings.
Providing onsite and pre-show support in various roles
Regularly update and keep the Master Spreadsheet up to date
Assist in other administrative tasks as required
Event guide and other show collateral production

Requirements

Possess substantial administration and customer support expertise, along with a solid understanding of business principles.
Event background is nice to have. Other related experiences/industries include Customer Service, administration/receptionist and Hospitality.
Have a can-do attitude with a flexible and adaptive approach to any situation
Maintain high attention to detail and work efficiently within tight deadlines while staying organized.
Possess well-developed oral and written communication skills
Customer Service experience is must, ability to deal with challenging or demanding customers

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Employee Assistance Program
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources

About The Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.