F|amp|A Delivery

Job Description

SN Required Information Details1 Role F&A (BPO7)2 Required Technical Skill Set3 No. of Requirements F&A All Towers 4 Desired Experience Range 14+ yearsDesired Competencies (Technical/Behavioral Competency)Must-Have1. Minimum 15 years of experience in F&A Outsourcing industry of which at least 5 years in managing large programs of 150 to 500 FTEs2. Should have domain expertise in Record to Report, and good operationalunderstanding of Procure to Pay and Order to Cash towers3 Experience in Client Relationship Management - engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them4. Experience of leading large teams located across multiple cities in India and across the world. Demonstrated skills of managing span in excess of 200 FTEs5. Experience of Driving Digital Transformation across a portfolio of accounts 6. Experience of working in large organizations have matrixed structure7. Excellent communicator at all levels8. Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment+. Excellent analytical and problem-solving skills10. Experience in managing/supporting transitions of complex F&A projectsGood-to-Have 1. Chartered Accountant or MBA Finance qualification2. Understanding of Technology and various ERPs being used in Finance worldSN Role descriptions / Expectations from the Role 1

Accountable for managing service delivery2

Responsible for SLA management and customer satisfaction across one or more customers3

Ensure and monitors all processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures4

Ensure resources, capabilities and capacity to meet Customer5

Motivate, develop and mentor the entire project team for efficient delivery6

Metrics and reporting as per the program communication plan7

Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost8

Ensure Quality Management Systems are followed for delivery excellence.+

Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward10

Initiate process, productivity and service improvements to improve Customer Satisfaction 11

Drive transformation programs12

Ensure proper communication between onsite, offshore and Customer team