F|amp|B Supervisor

Job highlights
Identified by Google from the original job post
Qualifications
Thorough knowledge of Food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction
Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
Hold a current Food Handler Card or in the process of being certified
Ability to work under pressure and deal with stressful situations during busy periods
Knowledge of the appropriate table settings and service ware
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
Ability to remember, recite and promote the variety of menu items
Ability to operate beverage equipment, e.g., coffee maker
Minimum of 2-3 years as a Food & Beverage Supervisor and Hotel experience
Must have previous experience in a property of similar size and nature; must have Food & Beverage product and equipment knowledge
Ability to transport up to 30 lbs
through a crowded room on a continuous basis throughout the shift
Lifting Thirty (30) pounds maximum
Constant standing & walking required
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
Responsibilities
The purpose of the Food & Beverage Supervisor is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding property Brand Standards and service levels in each outlet
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week
Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service
Ensure that Guest Satisfaction Scores meet or exceeds goals
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment
Work in a fast paced and customer service-oriented environment; perform duties under pressure and meet deadlines in a timely manner
Attend BEO, Staff and Food & Beverage Meetings
Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs
Perform Special projects as necessary for the General Manager and/or Food and Beverage Director
Handle planning and execution of hotel sponsored events as required
Taste food and beverage products from all areas, to ensure quality and consistency
Market ideas and promotions (strategies) in the F&B Department
Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures
Work job responsibilities of associates when business dictates
Handle Manager on Duty Responsibilities as required
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manner
Maintain outlet scheduling and payroll
Organizing and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes
Maintain communication with all departments and attend relevant meetings
Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends
Monitor product quality and guest satisfaction in restaurant
Ensure that food quality is consistent, appealing, and prepared to guest specifications
Interact with guests to obtain feedback on quality of service and food in outlet
Maintain profitability of outlet to support overall hotel operations
Control payroll and equipment costs (minimizing loss and misuse)
Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves
Ensure maintenance of equipment by calling for repairs and training staff on proper use
Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing
Provide clean and safe environment by assigning and assisting with cleaning
Adheres to all company policies and procedures
Follows safety and security procedures and rules
Knows department fire prevention and emergency procedures
Utilizes protective equipment
Reports unsafe conditions to manager
Reports accidents, injuries, near-misses, property damage or loss to manager
Provides for a safe work environment by following all safety and security procedures and rules
All team members must maintain a neat, clean and well-groomed appearance
(Specific standards outlined in team member handbook)
Perform any related duties as requested by manager
Assists other Restaurant Personnel when need
Job description
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

The purpose of the Food & Beverage Supervisor is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding property Brand Standards and service levels in each outlet.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Ensure that Guest Satisfaction Scores meet or exceeds goals.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Work in a fast paced and customer service-oriented environment; perform duties under pressure and meet deadlines in a timely manner.
• Attend BEO, Staff and Food & Beverage Meetings.
• Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs.
• Perform Special projects as necessary for the General Manager and/or Food and Beverage Director
• Handle planning and execution of hotel sponsored events as required.
• Taste food and beverage products from all areas, to ensure quality and consistency.
• Market ideas and promotions (strategies) in the F&B Department.
• Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures.
• Work job responsibilities of associates when business dictates.
• Handle Manager on Duty Responsibilities as required.
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
• Ensure Team Members consistently maintain brand standards and high levels of customer service
• Handle all customer inquiries in an appropriate and professional manner
• Maintain outlet scheduling and payroll.
• Organizing and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes.
• Maintain communication with all departments and attend relevant meetings. Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends.
• Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
• Maintain profitability of outlet to support overall hotel operations. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing.
• Provide clean and safe environment by assigning and assisting with cleaning.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to manager.
• Reports accidents, injuries, near-misses, property damage or loss to manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by manager.
• Assists other Restaurant Personnel when need.

Knowledge, Skills & Abilities
• Thorough knowledge of Food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card or in the process of being certified
• Ability to work under pressure and deal with stressful situations during busy periods.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.
• Minimum of 2-3 years as a Food & Beverage Supervisor and Hotel experience. Must have previous experience in a property of similar size and nature; must have Food & Beverage product and equipment knowledge.

PHYSICAL DEMANDS
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Thirty (30) pounds maximum.
• Constant standing & walking required
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits
• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Apply Now