FIELD SERVICE TECHNICIAN

Company Description

Mei is an Italian multinational company with a strong global market orientation that has been manufacturing industrial machinery in the optics field for more than thirty years.

It currently has foreign branches in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo and São Paolo, and customers in different continents.

The working style of Mei's staff is focused on innovation in production processes in order to offer its customers quantitatively and qualitatively higher production standards.

Mei chooses people with an aptitude for growth and professional development, who can grow with the company and contribute to the achievement of the company's goals.

Position

As Meisystem India continues growing its business in all India, committed and highly motivated Service Technicians are needed to perform installations, maintenance, trainings and technical support to our big customer. Reporting directly to the Technical Supervisor, the ideal candidate should derive providing solutions to problems while ensuring a high level of overall customer service and satisfaction.

Duties And Responsibilities
• 80% of the time at our key customer site to perform machine installation, preventive maintenance and technical assistances.
• Identify, troubleshoot, diagnose, and resolve customer/equipment issues in a professional and timely manner.
• Support users providing necessary technical advice, provide information on machine component replacement.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• 20% of the time travelling to others customers sites in entire India.
• Attend an initial technical training in our HQ in Italy.

Requirements

Availability to work 6 days a week: from Tuesday to Sunday (including Saturday and Sunday - Monday day off)

Skills

Other information
• Electrical/Mechanical Engineering field: 3-4 years; preferable Automation, Automotive
• Knowledge of modern CNC machinery principles is highly appreciated
• Knowledge of mechanical, electrical/electronic and pneumatic components
• Use of hansd tools and measuring tools
• Good telephone and communication skills
• Good level of english

Education
• Technical school diploma

Work location: Bhiwadi, Rajasthan